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Viewing 27 posts - 1 through 27 (of 27 total)
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  • February 21, 2014 at 6:38 pm #227602
    takacsmark

    Hi there,

    Thanks for this fantastic theme first of all, I am building a new front page to my site and included a color section with video background. After the 2.5.3 update today the video background is not displayed any more, solid black background is displayed instead. I tried various browsers and computers with the same result, so I suspect the issue has come with the new version.

    Please let me know if you have the same problem, or if you have a solution to the issue.

    Thanks

    Mark

    February 21, 2014 at 9:08 pm #227681
    zahedi

    I‘m having the same issue. However I‘m pretty sure that the error came suddenly, since yesterday it was working fine and suddenly stopped working without any update.

    February 22, 2014 at 12:36 am #227772
    Josue

    Hey!

    Are you using a video service or self-hosted videos?

    Best regards,
    Josue

    February 23, 2014 at 10:10 am #228093
    zahedi

    Personally I tried both, however neither works.

    February 23, 2014 at 12:06 pm #228110
    takacsmark

    I am using a youtube link. It was able to use the same link with the previous version of the theme.

    Thanks

    February 23, 2014 at 12:08 pm #228111
    CelebrationEvents

    I tried to play a youtube video and get a black background instead. Ik came here to find a solution.

    Regards,

    Gilbert

    February 23, 2014 at 4:47 pm #228132
    Devin

    Hi!

    Can everyone update to 2.5.4 and then re-set your youtube/vimeo/html5 video links on the specific section (re-add in the link and save that element on the page).

    Make sure that the youtube links are in the format youtube.com/watch?v= and then the video id and not the youtu.be/ .

    Best regards,
    Devin

    February 23, 2014 at 9:12 pm #228206
    ouranos3

    Ok for me with 2.5.4, even without resetting the links…

    February 23, 2014 at 9:26 pm #228208
    zahedi
    This reply has been marked as private.
    February 23, 2014 at 9:30 pm #228209
    zahedi

    Youtube, vimeo and mp4 files not working on 2.5.4

    February 24, 2014 at 3:43 am #228312
    Devin

    @zahedi – Can you try disabling all active plugins and trying again? There is a lot of potential for conflict with overlapping functionality/js/caching going on. I was able to play mp4 and vimeo videos but youtube videos weren’t loading for me. Not sure if a plugin conflict with that specifically could be the cause.

    For anyone else if we can please log in and look at things first hand it will be the most helpful way to get things sorted out. Also if its happening on a specific browser/OS as well.

    February 24, 2014 at 4:46 am #228336
    Kriesi

    Hey @zahedi !

    Just checked the site and it works fine for me, video is playing nicely. which browser and OS are you using?

    Regards,
    Kriesi

    February 24, 2014 at 4:48 am #228337
    zahedi

    Hi

    I tried everything and it didn‘t work. I‘m using chrome and mac OS 10.9. Can you please leave a functional link saved??

    Thanks

    EDIT: vimeo and mp4 worked on safari, however youtube still not working

    • This reply was modified 10 years, 8 months ago by zahedi.
    February 24, 2014 at 6:05 am #228348
    Kriesi

    Hey!

    I just checked your page source code and it seems your webserver still serves the old js/shortcode.js file, so either you got a caching problem or the update did not replace your javascript files. How exactly did you update?

    Would recommend the 2 following steps: first try to delete all cache files generated by your performance plugins or for testing purpose even disable it. if that doesnt help re-download the theme from themeforest and make sure to replace the whole enfold/js/ folder…

    Best regards,
    Kriesi

    February 24, 2014 at 4:26 pm #228529
    takacsmark

    Hi!

    The issue was resolved by the 2.5.4. update in my case, everything is fine on my side.

    Thanks for your support!

    Mark

    February 24, 2014 at 4:27 pm #228531
    Kriesi

    Great to hear mark! :) Thanks for the notice!

    February 24, 2014 at 5:11 pm #228558
    CelebrationEvents

    Thanks for the update,

    YouTube Video is now displayed in background in Google Chrome on my desktop, but Not dispayed on my android phone.
    Is this not posibible ?

    On android it gives the black background, not the selected socket color

    Regards,

    Gilbert

    February 24, 2014 at 5:31 pm #228582
    Devin

    Hi @Gilbert,

    Which version of Android and phone specifically?

    Cheers!
    Devin

    February 24, 2014 at 5:46 pm #228593
    CelebrationEvents

    Galaxy Note 3

    it gives the black background, not the selected socket color

    February 24, 2014 at 5:57 pm #228597
    CelebrationEvents

    I checked some other andoid devices, same probleme.

    Gilbert

    February 24, 2014 at 7:24 pm #228630
    Devin

    Which version of the OS is it? Is it 4.1, 4.2, 4.3 etc.

    February 25, 2014 at 1:26 pm #228983
    takacsmark

    Hi Devin & Gilbert,

    I can also confirm the same black screen on iPad and iPhone. It is not so critical in my case, I was not even aware that it is supposed to work. Anyway if you can fix it would be great.

    Thanks

    Mark

    February 25, 2014 at 3:32 pm #229027
    Presumebox

    It happens the same, pc and mac if the videos look good.

    But do not see the video in mobile terminals and any tablets or smartphone operating system, I have an android phone and iphone and can not see the video.

    In tablets is not, I’ve had in Iphone, and android system and also is black, or not play youtube or vimeo.

    Vimeo is the static image and can not be played in youtube goes black.

    February 25, 2014 at 3:36 pm #229030
    Presumebox
    This reply has been marked as private.
    February 28, 2014 at 12:37 am #230364
    roberthickling

    Same thing happening for me. Works on desktop. Not working on iPhone 5, iOS7. Please fix if you can. Thanks!
    http://jonathanrickertyoga.thethirdrootmovie.com/

    February 28, 2014 at 1:16 am #230374
    ouranos3

    Test on Android 4.3 (fonepad asus)

    Same youtube url

    * Ok for color section video background.
    * Nothing on a full width easy slider

    Both are ok on desktop windows 7 Chrome

    March 8, 2014 at 11:43 am #234141
    Dude

    Hi!

    We’ll release a new update (Enfold 2.6) next week. It will introduce a “fallback image” feature for devices which can’t play the video(s). These devices will then show an image instead of a video and imo this is a graceful fallback.

    Regards,
    Peter

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