Viewing 5 posts - 1 through 5 (of 5 total)
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  • March 14, 2016 at 11:43 pm #598031
    MarSwan

    Hello,
    When testing our site across browsers we are experiencing difficulties getting the background video to load within color sections in Chrome on Mac. Any clues as to why this is happening would be greatly appreciated.

    Thank you!

    March 18, 2016 at 4:31 am #600048
    Rikard

    Hey MarSwan,

    Sorry for the late reply, please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 18, 2016 at 4:19 pm #600358
    MarSwan

    Appreciate your time in taking a closer look. Details in private content below.

    March 19, 2016 at 9:47 pm #600754
    MarSwan

    Hi. Any news? Thoughts on what is up? Thanks!

    March 25, 2016 at 7:20 am #603577
    Ismael

    Hey!

    Sorry for the delay. The mp4 format maybe supported on most browsers but a few mp4 codecs or compressions may not be compatible. The workaround is to upload the video on third party video hosts such as youtube and vimeo. Or make sure that the compression of the mp4 video is H.264 which is the most compatible codec across all browsers.

    Regards,
    Ismael

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