Viewing 8 posts - 1 through 8 (of 8 total)
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  • #645637

    Dear Support-Team

    we run your Enfold-Theme (Theme Version Number is 3.6.1) with WordPress 4.5.2

    Sine the update to the new wordpress version we have this problem: Every time we insert something into a Color-Section (e.g. a 1/3 column with a text element in it) and we save it, the inserted column with the text is gone.

    Can you help?

    Thanks

    #645691

    Hey moritz5555,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    #646087

    Thanks, the private data field

    #647332

    Hi,

    Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Best regards,
    Yigit

    #647349

    Hi,

    thanks for your help.

    I’ve increased the memory limit to 256M, but it doesn’t make any differnece.

    Thanks

    #647798

    Hi,

    There is a password prompt before coming to the login page, could you post details for that as well? Also, please post the content you are trying to include in the sections with the problems.

    Best regards,
    Rikard

    #647872

    Hi,

    you can see the htaccess in my second post, but here it is again in the private field :)

    It doesn’t matter which content I want to insert, but here is a step-by-step example:

    #1 Edit the homepage (Page “Welcome”: url.de/welcome)
    #2 Insert a color-section
    #3 Insert a text-block into the color-section
    #4 Save the page
    #5 Afterwards the inserted text-block will be gone and only the color-section is left

    Thanks!

    • This reply was modified 9 years, 7 months ago by moritz5555.
    #647895

    Hi,

    This is a bit strange, However I noticed in js console an error flash for a fraction of a second when you try to save a page with some text blocks in a colorsection. A corrupt file or a js conflict is causing this issue i have check for plugin conflict and there is no plugin conflict.

    Please update the theme manually it should resolve this issue – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Vinay

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