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  • August 28, 2015 at 7:00 pm #495063
    atrixdave

    I’ve had about 10 people look at this, 3 of whom use Macs, and 2 out of the 3 with Macs can’t see the background video at the top of this page in their browsers on Chrome or Safari:

    http://www.patriotenergy.com/home-test/

    I’m using a this YouTube video link: https://www.youtube.com/watch?v=tHS10Tpbj7c

    Any ideas on how to fix this?

    Thanks as always…I’m a huge fan of the theme!

    D

    August 29, 2015 at 4:10 pm #495345
    Josue

    Hey!

    I checked it on a Mac and the video displayed fine. Try asking those 3 people to access the video directly.

    Regards,
    Josue

    August 31, 2015 at 10:41 pm #496137
    atrixdave

    Hi Josue,

    They were able to view the video on YouTube but not through the site. Any other ideas?

    September 1, 2015 at 6:51 pm #496617
    Andy

    Hi!

    can you provide us admin access so we can take a deeper look into it? post login details here as private reply.
    Make sure to use newest theme and WordPress versions. Try to deactivate all plugins to check if one is causing this issue.

    Regards,
    Andy

    September 4, 2015 at 6:54 pm #498557
    atrixdave

    Hello,

    Yes, please take a look! Check the Home Test page. Login credentials included…

    September 4, 2015 at 9:06 pm #498606
    Basilis

    Hey!

    I just accessed it also.
    Make sure you do not have any country based issues for the video.

    Regards,
    Basilis

    • This reply was modified 9 years, 3 months ago by Basilis.
    September 10, 2015 at 9:04 pm #501310
    trimill2

    I am having this same issue. Background video is not showing on my co-workers Mac. Tried 2 different people. Any idea why? works fine on my PC. all running Chrome.

    http://www.planttogether.com/

    thanks,

    Kevin

    September 10, 2015 at 10:35 pm #501340
    Basilis

    Hi!

    What is the video format?

    Regards,
    Basilis

    September 10, 2015 at 11:42 pm #501352
    trimill2

    mp4

    September 11, 2015 at 10:37 am #501515
    Josue

    Hi!

    Ask them if they can access and play the video directly.
    planttogether.com/wp-content/uploads/2015/09/iStock_000012075134_HDVideo_BigWeb.mp4

    Regards,
    Josue

    September 11, 2015 at 3:53 pm #501723
    trimill2

    no they cannot.

    September 12, 2015 at 10:34 am #502048
    Josue

    Well, that discards the problem being caused by the theme. Do they see an error message or something?

    September 12, 2015 at 4:53 pm #502138
    trimill2

    no just a black screen with a spinning circle of dots in the middle

    September 15, 2015 at 2:32 pm #503355
    Elliott

    Hi!

    What version of MacOS are they running? Is their copy of Safari updated to the latest version? Try to have them reinstall Safari. Also have them view in Firefox to see if it’s a browser specific issue.

    Regards,
    Elliott

    September 15, 2015 at 3:47 pm #503423
    trimill2

    So the problem is not their macs, it’s either the video or the theme.

    They are running the latest version of of OS, and have tried it on multiple browsers. I appreciate the help thus far, but if you can’t come up with anything better than that for support i wont waste any more of your time.

    thanks,

    Kevin

    September 15, 2015 at 8:17 pm #503661
    Josue

    Ask them if they can see / reproduce this video:
    http://www.w3schools.com/html/mov_bbb.mp4

    September 15, 2015 at 8:21 pm #503666
    trimill2

    again not very helpful. I was able to bring the video into Vimeo, and since it’s pulling from a different source than uploading the MP4 to the site itself, it seems to be working.

    thanks,

    Kevin

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  • The topic ‘Color Section Background Video Not Showing on Some Mac Computers’ is closed to new replies.