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I have a background image published to a color section which does not load correctly on first page launch, it does however render correctly if I refresh the page. I have tride several image format types ( png, jpeg, webp etc ) but same issue. I have also disabled Jetpack so images are delivered directly from our server. All browsers return same problem. Would you have any ideas please we have not had this problem on any other sites..?
The URL is below and the issue is with the color section with golfer image set to parallax.
Many thanks – John.
Hi codecanyon4148,
To assist you further, please provide us with your login credentials by following these steps:
- Install and activate the “Temporary Login Without Password” plugin. You can find it here.
- Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
- Click on “Create New” to generate a temporary login.
- Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
- Click “Submit” to create the temporary account.
- In the private section, provide us with the URL that allows us to access the temporary login and assist you.
Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.
If you have any further questions or concerns, please let us know.
Best regards,
Nikko
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