Tagged: 

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • October 18, 2022 at 5:27 pm #1369260
    servicetrade

    We have several instances where the color section background color isn’t being shown correctly for some users. Users reporting the issue are on Macs using Chrome and on iPhones with Chrome and Safari. However, other users with these systems/browsers are seeing the page as intended. The issue is that the dark blue background color assigned to the color section isn’t appearing but is instead appearing in a light gray.

    Some examples affected, see the color section with the “get a demo” button:

    https://servicetrade.com/features/service-link/
    https://servicetrade.com/features/dispatch/
    https://servicetrade.com/features/service-portal/

    We’re really stumped. Any ideas of cause and correction?

    October 18, 2022 at 6:42 pm #1369271
    Rikard

    Hey servicetrade,

    That is the Promo Box element, you can set the background for it in the element options.

    Best regards,
    Rikard

    October 19, 2022 at 5:19 am #1369323
    servicetrade

    Hi Rikard. Yes, thank you! The background for the promo box is set to be blue but it is displaying as light gray in the scenarios I described above.

    October 19, 2022 at 7:06 am #1369339
    Nikko

    Hi servicetrade,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    October 20, 2022 at 2:18 am #1369502
    servicetrade
    This reply has been marked as private.
    October 20, 2022 at 4:37 am #1369531
    Nikko

    Hi servicetrade,

    Can you post the link in private content? so all moderators are able to view it and check.

    Best regards,
    Nikko

    October 20, 2022 at 2:59 pm #1369597
    servicetrade

    Thank you, Nikko, I have reposted the info in a private reply.

    October 20, 2022 at 3:31 pm #1369609
    Rikard

    Hi,

    Thanks for the update. I can’t see any login details in this thread, please try posting them again, and remember to write something in the public box as well.

    Best regards,
    Rikard

    October 20, 2022 at 6:54 pm #1369652
    servicetrade

    reposted the login info in a private message.

    October 20, 2022 at 8:27 pm #1369664
    Rikard

    Hi,

    Thanks for the update. There are still no login details in private though.

    Best regards,
    Rikard

    October 21, 2022 at 3:26 am #1369684
    servicetrade

    Hello. I appreciate your responses to this case and the responsiveness of Enfold support. It was determined that caching in Enfold and a plugin was the source of the problem. This case can be closed.

    October 21, 2022 at 9:45 am #1369697
    Rikard

    Hi,

    Great, I’m glad that you found the cause of your problem, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘Color section background color shown inconsistently’ is closed to new replies.