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Support,
Thank you for the assist! I have an issue with my website. In every way the site works fine. However saving a webpage after editing has become a very delicate matter! For example in the past week I’ve lost the bottom portion of my website Homepage. What is happening is anytime I access a webpage and attempt to edit the page it appears unstable.
What I mean is when I view the code before pressing “save” and after a particular edit is made it is different in the end. The page renders different from what was saved. For example if you go to my Home Page I corrected the spacing top left of the site text. But if you view a cached page version of my website Homepage at the bottom you see is missing portions. That’s a different symptom but related I’m having when saving. But the primary problem is the spacing/coding issue. This code snippet gets left out each time I edit. <br class=”avia-permanent-lb” />
The symptom is always the same. The following snippet of code is always absent AFTER the page has been properly created.
<br class=”avia-permanent-lb” />I gave you a link for example to our Services page. This entire page suffers from this issue.
This is an issue that has only started to occur recently in the last few weeks,For all the above reasons I have NOT yet installed the latest update.
Hey steve_levinson,
Sorry for the late reply. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please let us know where and how we can reproduce the problem you are having. If necessary, then please create a test page which we can experiment with.
Best regards,
RikardRikard,
Thank you for the reply. I’ve included a temporary log in good for a week. This is below in private content section. Essentially what’s is happening is this. I have a role on this project as SEO Specialist. I access the pages to make edits/updates. However when you do access the site and actually open a page to make an edit the page loses all break code. I’m sure you heard this by now from others. Here is a sample of that code that is lost each time you access.<br class=”avia-permanent-lb” />
So an edit that take minutes now takes many times that because I have to restore the code. On my Home page bottom I’ve lost some text and other intel just above footer. This is because of the instability of the page. I need to add this area back. I appreciate the assist. I made a test page called Kriesi Test Page inside WordPress
This issue is easy to reproduce. Once you edit a page and save with <br class=”avia-permanent-lb” />
When you go back and access for whatever the reason, once you decide to open to text area all the break code leaves.Let me know if you require anything else.
Hi,
Thanks for the update. I can’t reproduce the problem on my end though, please see screenshot in private. The code is still there after I have saved, and when I select to edit the page again. Could you try to explain the problem a bit further please?
Best regards,
RikardRikard,
I hope you’re well my friend! I thought we had resolved this issue but it has returned. I gave you guys temporary log in credentials a number of weeks ago and it was fixed for a time. The issue was resolved but now we are back to the same issue. Essentially anytime I access a webpage and look to make an edit, once I click the page to begin to edit, the change (code vanishes) occurs.
Here is the before and after. You can see where the code disappears once you access any page/post.
Before
<h3 style=”text-align: center;”><span style=”color: #0000ff;”>Visit Mateja Petje on PSYCHOLOGY TODAY!</span></h3>
<p style=”text-align: center;”><span style=”color: #000000;”>Click image</span>
</p>After
<h3 style=”text-align: center;”><span style=”color: #0000ff;”>Visit Mateja Petje on PSYCHOLOGY TODAY!</span></h3><br class=”avia-permanent-lb” />
<p style=”text-align: center;”><span style=”color: #000000;”>Click image</span></p>The change *Once you access any webpage immediately ALL the code is lost but only all the line breaks. This code <br class=”avia-permanent-lb” /> vanishes from each line of code. You end up with sentences stacked on a page with no breaks. I have to go back and manually add this line of code.
Again this code vanishes once you attempt to edit ANY page/post
<br class=”avia-permanent-lb” />I’m busy as an SEO specialist optimizing every bit of content I can. Every single time I access any page/post I have to go back after I make my addition/edit/correction and add this code again.
<br class=”avia-permanent-lb” />
I’ve done this at least 20 times today!
Please help this is crazy!
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