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April 9, 2020 at 1:44 pm #1202287
Hello, I have some errors at the top of my website if you could look in to it and let me know what may be causing the issue?
I have the latest version of Enfold installed 4.7.4
I have also copied the chat below that I had with me host to help you, they asked me to reach out to you.
Thanks.Your Chat Transcript on 09/04/2020
Joe Mr: Hi, my website is live after just being migrated but it’s got a few issues atlaseventsolutions.co.uk The site uses the theme Enfold and I’ve just updated to the latest version but it still has the error at the top of the site
Joe Mr: This question is related to website: atlaseventsolutions.co.uk
Plamen N.: Hello Joe, welcome to our live chat
Plamen N.: Nice to have you with me today! Hope you are doing well !
Plamen N.: I will do my best to help you here! Allow me a moment to check on this please
Joe Mr: Ok thank you
Plamen N.: I have checked your htaccess file and ensure the rules in there are correct, the wp config file of your site is perfectly correct as well. I have flushed the cache of the account and checked your Database for any errors
Plamen N.: Set the correct permissions as well on the site to ensure all of that is correct
Plamen N.: The errors are caused due to some conflict of the theme with the other plugins on the site here
Plamen N.: And in order to solve this
Plamen N.: I would recommend contacting the theme provider
Plamen N.: So they can check the settings and advise on what is causing those errors
Joe Mr: Ok thanks, I will contact them now
Plamen N.: Your patience and understanding are highly appreciated!
Plamen N.: I have checked here the server settings and PHP to ensure on server end all is correct at the moment with the site
Plamen N.: If there is anything else I can help with please let me know, I will gladly assist
Joe Mr: No that’s all for now thanks
Plamen N.: Welcome Joe! You have a lovely day ahead! :)
Plamen N.: Please, if anything else comes up feel free to reach us back anytime
System: Joe Mr has ended the chatApril 9, 2020 at 2:00 pm #1202301Hi Joe,
Thanks for contacting us!
Could you please create temporary admin logins and post them here privately so we can look into it? :)
Cheers!
YigitApril 9, 2020 at 2:19 pm #1202311This reply has been marked as private.April 9, 2020 at 2:26 pm #1202314Hi Joe,
I deleted sports icon pack in Enfold theme options and that helped. I checked your pages and it seems like you have only used default icons and not sport icons, so unless necessary, no need to re-upload them.
Please review your website :)
Best regards,
YigitApril 9, 2020 at 4:15 pm #1202370Great that worked thank you :)
April 9, 2020 at 4:31 pm #1202378 -
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