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  • #1202287

    Hello, I have some errors at the top of my website if you could look in to it and let me know what may be causing the issue?
    I have the latest version of Enfold installed 4.7.4
    I have also copied the chat below that I had with me host to help you, they asked me to reach out to you.
    Thanks.

    Your Chat Transcript on 09/04/2020
    Joe Mr: Hi, my website is live after just being migrated but it’s got a few issues atlaseventsolutions.co.uk The site uses the theme Enfold and I’ve just updated to the latest version but it still has the error at the top of the site
    Joe Mr: This question is related to website: atlaseventsolutions.co.uk
    Plamen N.: Hello Joe, welcome to our live chat
    Plamen N.: Nice to have you with me today! Hope you are doing well !
    Plamen N.: I will do my best to help you here! Allow me a moment to check on this please
    Joe Mr: Ok thank you
    Plamen N.: I have checked your htaccess file and ensure the rules in there are correct, the wp config file of your site is perfectly correct as well. I have flushed the cache of the account and checked your Database for any errors
    Plamen N.: Set the correct permissions as well on the site to ensure all of that is correct
    Plamen N.: The errors are caused due to some conflict of the theme with the other plugins on the site here
    Plamen N.: And in order to solve this
    Plamen N.: I would recommend contacting the theme provider
    Plamen N.: So they can check the settings and advise on what is causing those errors
    Joe Mr: Ok thanks, I will contact them now
    Plamen N.: Your patience and understanding are highly appreciated!
    Plamen N.: I have checked here the server settings and PHP to ensure on server end all is correct at the moment with the site
    Plamen N.: If there is anything else I can help with please let me know, I will gladly assist
    Joe Mr: No that’s all for now thanks
    Plamen N.: Welcome Joe! You have a lovely day ahead! :)
    Plamen N.: Please, if anything else comes up feel free to reach us back anytime
    System: Joe Mr has ended the chat

    #1202301

    Hi Joe,

    Thanks for contacting us!

    Could you please create temporary admin logins and post them here privately so we can look into it? :)

    Cheers!
    Yigit

    #1202311
    This reply has been marked as private.
    #1202314

    Hi Joe,

    I deleted sports icon pack in Enfold theme options and that helped. I checked your pages and it seems like you have only used default icons and not sport icons, so unless necessary, no need to re-upload them.

    Please review your website :)

    Best regards,
    Yigit

    #1202370

    Great that worked thank you :)

    #1202378

    Hi,

    You are welcome! Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Code errors at the top of my website’ is closed to new replies.