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Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 27, 2018 at 6:46 pm #990815
    edebe

    Hello,
    I updated from Enfold Version: 4.2.6 to 4.4.1 On my test site only.
    The custom code block that displays my video player no longer works (see link in private). I tried changing settings in “performance”, but nothing works. I also tried several WP plugins, but they don’t display in all browsers/devices (not sure if this is due to plugin or theme). Basically the video does not load. Custom JS, videos are Youtube. I can give you access to the test site but will need your IP number first.
    The live site still runs version 4.2.6 and the video player works fine.
    Please advise how I might get this to work. Thank you

    July 30, 2018 at 5:14 am #991375
    Ismael

    Hey edebe,

    Thank you for using Enfold.

    The access to the staging site is forbidden (403). Please check it carefully. Have you tried to use the theme’s video element?

    Best regards,
    Ismael

    July 30, 2018 at 10:10 pm #991735
    edebe

    HI,
    I can give you access to the test site but will need your IP number -so I can unblock.
    The theme’s video element works for single video, but single video is not suitable for my purposes. I need to show six thumbnails with titles and descriptions same as on my live site. We build a custom player, but it no longer works with recent theme updates. We tried four different YouTube player plugins – none of them worked across all browsers.
    Please help

    August 1, 2018 at 9:26 am #992276
    Ismael

    Hi,

    Thanks for the update. Please disable the security block temporarily so that we can check the dev site. Or post the content of the code block on pastebin.com and then we’ll test it on our installation.

    Best regards,
    Ismael

    August 1, 2018 at 3:38 pm #992449
    edebe
    This reply has been marked as private.
    August 3, 2018 at 2:46 pm #993280
    Dude

    Hi,

    I fixed it – your code contained a syntax error which broke the player. I had to replace this line:

    
["This is a test conducted in Gemco's lab on acetic acid. The 4" Gemco Valve is located on the bottom of a feed hopper. The spherical disk easily cuts through the thick slurry, giving a tight shut off.","3BL4mpgWCEs"],

    with

    
["This is a test conducted in Gemco's lab on acetic acid. The 4\" Gemco Valve is located on the bottom of a feed hopper. The spherical disk easily cuts through the thick slurry, giving a tight shut off.","3BL4mpgWCEs"],

    so basically I had to escape the quote after 4 (4″ Gemco).

    Best regards,
    Dude

    August 3, 2018 at 3:31 pm #993291
    edebe

    Thank you so much, You guys are the best!

    August 4, 2018 at 7:05 am #993422
    Rikard

    Hi,

    Great, glad we could help :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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