Viewing 25 posts - 1 through 25 (of 25 total)
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  • October 2, 2018 at 7:04 am #1016904
    SilviaNT

    Hi,

    When a same page link is clicked on (in the mobile menu) I can see the page scroll down in the background but there is no option to close the mobile menu and see the page itself.

    If you open the link below on a smartphone, click on the menu and then click on “Kostenlos Bewerben” (as an example) you will see what I mean.

    I’d like the mobile menu to close when I click on links like these.

    Thanks

    October 3, 2018 at 10:03 pm #1017608
    Basilis

    Hey SilviaNT,

    What mobile device are you using?
    Please do provide us with some more details, so we can debug.

    Best regards,
    Basilis

    October 4, 2018 at 12:11 am #1017634
    SilviaNT

    Hi Basilis,

    I’ve tested it on my android phone and with the mobiletest.me site.
    All phones show the same issue.

    Here is an example:

    http://mobiletest.me/iphone_5_emulator/?u=https://www.gotoaustralia.de/schueleraustausch-australien/

    October 7, 2018 at 12:34 am #1018586
    SilviaNT

    Hi,

    Do you have a solution for the issue yet?

    Thanks

    October 8, 2018 at 2:23 am #1018750
    Ismael

    Hi,

    The mobile menu should close automatically when you click on any items. I found this error in the console.

    jquery.js?ver=1.12.4:2 Uncaught Error: Syntax error, unrecognized expression: #schulgeb%C3%BChren-australien

    Please remove the special character “ü” from the menu item “Schulgebühren”.

    Best regards,
    Ismael

    October 8, 2018 at 5:46 am #1018787
    SilviaNT

    Hi,
    When I use the mobile (or change the window size on desktop) and click on any one of the custom main menu links, the menu doesn’t close and neither does it give the option to close.
    All pages are affected when the link in the menu is an anchor on the same page.

    Link below is an example.

    • This reply was modified 6 years, 1 month ago by SilviaNT.
    October 9, 2018 at 5:43 pm #1019576
    Günter

    Hi,

    Cannot reproduce the issue on my server.

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Günter

    October 10, 2018 at 9:08 am #1019840
    SilviaNT

    Hi,
    I’m not sure if my message is getting through.

    The burger menu will not close when you click on a link that links to an anchor on the same page.
    Please have a look at the following:
    http://mobt.me/fBX5

    Please follow these steps:
    1. Click on the burger menu
    2. Once opened, scroll to the last menu item (the orange button “Kostenfreie Beratung”) and click on it.
    *Note, this is just an example, it happens with any same page anchor link in the menu, except for the first menu item which links to the top of the page.

    You can see the page scroll down, but the menu doesn’t close and also doesn’t give the option to close it.

    I’ve tried it on multiple mobile devices. All show the same issue.

    October 11, 2018 at 4:10 am #1020130
    Ismael

    Hi,

    Please remove the special character “ü” from the menu item “Schulgebühren”.

    Sorry for the confusion. It’s not closing properly because of the special character “ü” in the custom menu “Schulgebühren”. It’s causing a script error — unrecognized expression. Please try to remove that character temporarily and then check the menu again.

    Best regards,
    Ismael

    October 13, 2018 at 11:39 pm #1021117
    SilviaNT

    Hi,

    Are you referring to the link or the menu name?

    And does this have to be removed from the secondary menu aswell?

    October 14, 2018 at 1:24 am #1021131
    SilviaNT

    This person was having the same issue with the menu not closing on mobile devices:

    Mobile menù

    Could you please explain to me what has to be done to fix the issue and if you require logins to the website for this matter.

    October 15, 2018 at 7:43 am #1021440
    Ismael

    Hi,

    I’m referring to the menu link. Try to create a custom link and use a url without that character. You don’t need to modify any files.

    Best regards,
    Ismael

    October 15, 2018 at 8:29 am #1021447
    SilviaNT

    Hi,

    I have the same issue on my English sites.

    Link below is an example. Mobile menu doesn’t close when you click on an anchor link that’s on the same page.

    I’ve also pasted a link to a screenshot.
    You’ll see I clicked on Tuition Fees ( check the url, it has the # tag) and the menu is still open.
    In this screen size I’m able to click on the page and the menu will close, however in mobile you can’t see the page so people are unable to see the content and are just stuck on the menu with no option to close it.

    Please test it in a mobile device or reduce your screen size until the burger menu comes up and you will see the issue.

    • This reply was modified 6 years, 1 month ago by SilviaNT.
    October 16, 2018 at 12:40 pm #1022130
    Ismael

    Hi,

    Thanks for the update. I don’t see any script errors on the EN version. Please provide the WP and FTP details in the private field. We would like to test it.

    Best regards,
    Ismael

    October 17, 2018 at 3:41 am #1022487
    SilviaNT

    Hi,

    I have attached logins for 2 of my sites.

    October 17, 2018 at 4:14 am #1022507
    Ismael

    Hey!

    Thanks for the info.

    I’ve added this code in the functions.php file.

    function avia_footer_scripts_close_menu(){
?>
<script>
jQuery('.html_av-submenu-display-click').on( 'click', 'a', function (e) 
{
	if(! jQuery('html').hasClass('av-burger-overlay-active')) return;
	var avia_custom_burger_menu = jQuery('.av-burger-menu-main a').find('.av-hamburger');
	avia_custom_burger_menu.parents('a').eq(0).trigger('click');
});
</script>
<?php
}
add_action('wp_footer', 'avia_footer_scripts_close_menu', 999);

    Please remove the browser cache prior to checking the page.

    Cheers!
    Ismael

    October 17, 2018 at 5:53 am #1022565
    SilviaNT

    Hi,

    The menu closes now, however the is a long running script issue and it takes a while for the menu to open. Is there a way to fix this?

    October 17, 2018 at 8:31 am #1022622
    SilviaNT

    I have removed the code from the functions.php for the moment and decreased the mobile menu width due to the long loading time.
    If there is a code that won’t cause the menu to lag and take a while to open I’m happy to insert the code.

    October 17, 2018 at 3:48 pm #1022817
    Ismael

    Hi,

    What do you mean “it’s a long running script”? It’s just a simple script that closes the mobile menu when you click on the link.

    Best regards,
    Ismael

    August 1, 2019 at 5:52 am #1123743
    SilviaNT

    Hi Ismael,

    I hope it is still ok to reply to this thread.

    I have tested to see if your code works and it does now, without the issue I had previously.

    There is one issue though. The submenu items don’t open anymore on click, instead it opens the main menu item. This is even though I have set it to clone main menu item and open on click.

    Can you please check this? I have added the link below. You will see when you click on “Study” on the main menu it open the page instead of the sub menu.

    • This reply was modified 5 years, 3 months ago by SilviaNT.
    August 3, 2019 at 7:00 pm #1124404
    Victoria

    Hi SilviaNT,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 4, 2019 at 5:22 am #1124471
    SilviaNT

    Hi Victoria,

    Logins are below.

    August 4, 2019 at 4:00 pm #1124544
    Victoria

    Hi SilviaNT,

    You have the header.php file in your child theme, did you update it with the fresh copy?

    Best regards,
    Victoria

    August 6, 2019 at 12:37 am #1124924
    SilviaNT

    Hi Victoria,
    Yes it is.

    August 7, 2019 at 10:22 am #1125435
    Ismael

    Hi,

    Thank you for the update.

    What do you want to do with this again? We can’t inspect the site properly because it’s lagging quite a bit even without the script that we suggested. Can we deactivate the plugins temporarily?

    Best regards,
    Ismael

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