client's old developer bough theme. how the !@#$ do we get to forum??? :(

[Ian Sebryk]

client bought the theme. i want to ask some questions abou the theme, but i cannot without some stupid key. the original developer is out of the picture. all we need to do is make some small changes, but your theme is fighting us. very, very unhappy we can’t get onto forum.

[Yigit]

Hey Ian,

Thanks for contacting us.

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

[Ian Sebryk]

i see. while i understand your position regarding piracy, this does not help us or the client. nor will we re-purchase the theme; that is ridiculous. i would think that given this level of ‘security’, you could at least derive a key from the installed theme and check for legitimacy that way. regardless, since we cannot move forward changing a simple block of text because of the convolusion of your theme, we will simply find another strategy to satisfy the client. thank you.

[Rikard]

Hi,

Could you check if there is an Themeforest API Key added to the theme backend, Enfold->Theme Update? If so then please post it here in private. Also, do you have the old developers email? He might have registered on the forum.

Best regards,
Rikard

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