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Hello – my client updated the enfold theme but did not take any backups and now it is not rendering. We have Jetpack backups running and I attempted to revert to a date prior to the update but the site is still not rendering. I am unsure if our backups actually backup the previous theme or not. I would like to roll back to the previous version, can you advise on how I can do this?
Thanks
MattHey microdynamicsllc,
Could you post a link to where we can see the problem that you are having please? If you want an older version of the theme, then please let us know which version that you would like.
Best regards,
RikardHi,
Thanks for that. Could you try updating the theme to the latest version (6.0.6) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.
Best regards,
RikardHi,
Did you register your theme license? https://kriesi.at/documentation/enfold/theme-registration/
If the updates should not come through via the theme backend, then please try using this plugin instead: https://envato.com/market-plugin/
Best regards,
RikardYes I have registered the theme with a personal token. I checked manually via theme options just a minute ago and it still says you are on the latest version 5.3.
Hi,
Thanks for the update. Did you try the plugin? We can’t help you much further unless we can see the backend of the site in question unfortunately. You can post login details in private.
Best regards,
RikardHi,
Thanks for that. Please try the plugin and let us know if you have any luck with it.
Best regards,
Rikard
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