Viewing 4 posts - 1 through 4 (of 4 total)
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  • April 7, 2018 at 4:03 pm #938621
    Gordon
    Guest

    A new client has come to us with a website which has a theme called “Jump” installed. The theme needs updating as it no longer works. We need to purchase the theme in order to upgrade it. It is currently at version 3.5. The URL given for the theme is The URL for this theme is given as kriesi.at/themes/jump/

    Please tell me how to advise the client that they can upgrade their theme so we can get their site working again.

    April 9, 2018 at 8:35 am #939006
    Victoria

    Hey Gordon,

    Do you have a Themeforest account? Do you have the license key for the theme?

    Best regards,
    Victoria

    April 9, 2018 at 10:13 am #939032
    Gordon
    Guest

    The client doesn’t have a ThemeForest account and has lost contact with the web developer who developed the site using the theme.

    He’s perfectly willing to purchase a licence for it though.

    Hope this helps. Kind regards, Gordon

    April 9, 2018 at 12:09 pm #939113
    Yigit

    Hi,

    Thanks for contacting us!

    Enfold theme is being used on your clients site and previous developer renamed the theme parent theme, which is not the best practise. We would recommend you to update the theme via FTP and change theme name from “enfold” to “jump”.

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Regards,
    Yigit

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