Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • #1200900

    Website was working fine and then all of a sudden errors:

    We can’t seem to repair this, even if we upload latest version of Enfold to ftp to replace the /enfold folder

    #1201112

    Hey Daniel,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1201125

    That is the problem, nothing is loading, not even admin.

    #1201456

    Hi,

    Thanks for the update, but I can’t see that error message on the links you sent on my end. The site doesn’t load at all on my end, please see private.

    Best regards,
    Rikard

    #1201458

    what country are you trying from? Anyone that is in canada can load the site. Anywhere else will redirect to the usa site.

    #1201745

    Hi,

    Great, but none of our moderators are located in Canada. Please see private.

    Best regards,
    Rikard

    #1201747

    You do not have to be in USA. You can be anywhere else.

    #1201776

    Hi,

    Thank you for the update.

    We get a totally different error when we try to access the site. Did you disable the theme?

    Please try go to the wp-content > themes folder and delete the enfold directory completely, then replace it with the latest version, v4.7.4.

    Best regards,
    Ismael

    #1201805

    We did that already.

    #1202732

    Hi vegaspro,

    Which version of php are you running?

    Can you please share FTP credentials?

    Best regards,
    Victoria

    #1202740

    7.2 and it has not changed, it was working before even on 7.2. I can give you FTP but be very careful
    http://ftp.goodbyegraffiti.com

    #1203437

    Hi,

    We have to access the WordPress dashboard as well. Please include the login details in the private field.

    The following error looks like an issue with the WP core or a plugin.

    
    Warning: Illegal string offset 'remember' in /home/goodbyegraffiti/public_html/french/wp-includes/user.php on line 41
    Warning: Cannot assign an empty string to a string offset in /home/goodbyegraffiti/public_html/french/wp-includes/user.php on line 41
    Warning: Illegal string offset 'user_login' in /home/goodbyegraffiti/public_html/french/wp-includes/user.php on line 56
    Fatal error: Uncaught Error: Cannot create references to/from string offsets in /home/goodbyegraffiti/public_html/french/wp-includes/user.php:56 Stack trace: #0 /home/goodbyegraffiti/public_html/french/wp-login.php(806): wp_signon('', '') #1 {main} thrown in /home/goodbyegraffiti/public_html/french/wp-includes/user.php on line 56
    

    Please get a fresh copy of the latest version of the WordPress files, then use it to override the whole installation.

    Best regards,
    Ismael

    #1203446

    I have moved the site here (check private data) so that we do not touch the live site.

    1. moved site over
    2. uploaded new wordpress version, overwrite files
    3. You can see there are enfold errors and not wordpress related errors
    4. Wp-admin will not load

    #1203969

    Hi,

    Thank you for creating a staging site. You have to update the FTP account too because it still points to the actual site when we tested it. We need to have access to the files of the new site in order to debug the issue.

    Did you try to rename the plugins folder inside the wp-content directory? This will disable the plugins temporarily and might help get rid of the issue temporarily.

    Best regards,
    Ismael

    #1204024

    We already deleted all plugins when we first started the troubleshooting steps. We didnt delete the plugins folder, just the plugins themselves. See below.

    #1205423

    Hi,

    Can we have access to the dashboard? We will disable the theme temporarily to get rid of the error and check the dashboard. Please post the details of the WordPress account in the private field.

    Best regards,
    Ismael

    #1205517

    Sure, see below

    #1206119

    Hi,

    We didn’t have access to the dashboard before, so we noticed just now that the site contains a very old version of the theme, v3.0.4. This version is no longer compatible with the latest version of WordPress and most of the plugins, so you have to download the latest version from your themeforest account > downloads panel and update the theme manually via FTP.

    Please check the documentation below for more info regarding the manual update.

    // https://kriesi.at/documentation/enfold/theme-update/

    Best regards,
    Ismael

    #1206396

    Okay that worked. SO how do I get this on the live site now? Just copy files and database?

    #1207222

    Hi vegaspro,

    On the live site, you can remove the Enfold folder and upload a fresh one over FTP.

    If you need further assistance please let us know.
    Best regards,
    Victoria

Viewing 20 posts - 1 through 20 (of 20 total)
  • You must be logged in to reply to this topic.