Viewing 13 posts - 1 through 13 (of 13 total)
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  • July 25, 2018 at 4:30 pm #989780
    Michael Oeser

    Hi there,
    we are running an event website and have added several logos of partners. Now there are two issues

    1. at the bottom of https://kongress.car-it.com/ the second logo (Fujitsu) hat a slightly colored background but the original image is a transparent PNG. It also seems toe be the only logo with a .av-partner-fake-img css class. Why is that?

    2. On the english teanslation of that same page the logos are competely messed up. After adding the same Fujitsu logo only this logo appears and all others are gone. But they are still there in the backend enditing screen.

    Any ideas?

    Cheers
    Michael

    July 26, 2018 at 5:14 am #990041
    Mike

    Hey Michael,
    1: For the background color of the logo, it is getting it’s color from the .span background color. Please try this code in the General Styling > Quick CSS field:

    span.av-partner-fake-img {
background-color: #fff !important;
}

    Or try adding the css to WordPress > Customize > Additional CSS
    and then clear your browser cache.
    2: Can you please include a admin login in the private content area so we can take a closer look. We will want to Enable Avia Layout Builder Debugger to test, so please ensure that we can edit the functions.php file, unless you can add the debugger code for us.

    Best regards,
    Mike

    July 26, 2018 at 11:04 am #990178
    Michael Oeser

    Hey Mike,

    I will ask my client for permission to get admin access for you.

    Concerning the .av-partner-fake-img class: Why is that there only for the one partner logo? All others don´t have this class assigned.

    July 26, 2018 at 12:19 pm #990212
    Mike

    Hi,
    The other partner logos do have the class assigned, perhaps this one had a background color applied in error within the element when the image was picked. Without logging in, this is only a guess.
    Concerning the other issue, perhaps the shortcode tree is broken, if you enable the debugger, the debug window & Shortcode parser will show below the advanced layout builder, and from it’s drop down choices it can try to self repair or generate a report to see the error.
    Very rarely, there will be an error that is not recoverable, but recreating the page from scratch (no ALB templates) doesn’t reproduce the error.
    If you wish, you could try recreating the page, or check the Shortcode parser.

    Best regards,
    Mike

    July 26, 2018 at 4:29 pm #990304
    Michael Oeser

    I added the credentials to the private section.

    The issue only occurs on the english version of the homepage: https://kongress.car-it.com/en/ at the very bottom.
    Debugging mode is swithced on anyway.

    Please be aware that is a live business site ;-)

    Would be great if you could take a look and let me know.

    Thanks a lot
    Michael

    • This reply was modified 6 years, 4 months ago by Michael Oeser.
    July 27, 2018 at 3:43 am #990525
    Mike

    Hi,
    For the English page that only shows one logo, I found no errors in the debugger, but I did find that copying the page to a new test page and re-selecting the logos seems to fix the problem.
    I didn’t want to try it on your live page, so please try re-selecting the partner logos.

    Best regards,
    Mike

    July 27, 2018 at 10:04 am #990600
    Michael Oeser

    How did you copy the page? I normally use the debugger window copy the content and add it to a new page into the debugger window again. Normally that works but “suddenly” it does not work as before.

    When I save it I can see all elements in the edit screen but when I click preview the preview-page is empty. When I publish it it look ok with one exception. The partner logos are still “not there” (meaning there is still only one logo multiple times visible).

    There must be some dirty, mean bug. I used to work with Enfold on several customer projects for years but never experienced such an issue.

    July 27, 2018 at 10:16 am #990608
    Michael Oeser

    One more thing: When I remove the Fujitsu logo, hit “save” and look at the page ALL logos are gone. Very weird.

    July 27, 2018 at 12:23 pm #990656
    Mike

    Hi,
    I copied the page with the debug code, and published the page, temporary, then deleted.
    You will need to publish the page, not preview.
    Please try clicking each partner logo and re-selecting the logo and then save, the last logo will fill all of the spots until each one has been chosen.
    I suspect this is due to a plugin, but in my test this extra step (re-selecting) seemed to correct.

    Best regards,
    Mike

    July 27, 2018 at 1:42 pm #990693
    Michael Oeser

    Hey Mike,

    reselecting the logos did the trick. Strange but anyway now it works.

    • This reply was modified 6 years, 4 months ago by Michael Oeser.
    July 28, 2018 at 3:02 am #990864
    Mike

    Hi,
    That is great news, unless there is anything else we can assist with on this, shall we close this then?

    Best regards,
    Mike

    July 30, 2018 at 8:46 am #991438
    Michael Oeser

    Yes, can be closed.

    July 30, 2018 at 9:06 pm #991711
    Dude

    Hi,

    Ok I’ll close it :)

    Best regards,
    Dude

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