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We recently updated WordPress, theme and all plugins. On certain pages I get the circle of death, as I call it, that just spins and spins, and the builder never opens. I have tried disabling the plugins with no success. The issue shows up on random pages.
Here are a few.
Also while trying to save changes in the Enfold theme I receive the message that says…
“Saving didn’t work!
Please reload the page and try again”For the globalvitiligofoundation.org/mp/ page this is what I see when I look at it with the Google Chrome developer feature
JQMIGRATE: Migrate is installed, version 3.3.2
post.php:1 [DOM] Found 10 elements with non-unique id #_ajax_nonce: (More info: https://goo.gl/9p2vKq)
<input type=”hidden” id=”_ajax_nonce” name=”_ajax_nonce” value=”0066532cb8″>
<input type=”hidden” id=”_ajax_nonce” name=”_ajax_nonce” value=”0066532cb8″>
<input type=”hidden” id=”_ajax_nonce” name=”_ajax_nonce” value=”0066532cb8″>
<input type=”hidden” id=”_ajax_nonce” name=”_ajax_nonce” value=”0066532cb8″>
<input type=”hidden” id=”_ajax_nonce” name=”_ajax_nonce” value=”0066532cb8″>
<input type=”hidden” id=”_ajax_nonce” name=”_ajax_nonce” value=”0066532cb8″>
<input type=”hidden” id=”_ajax_nonce” name=”_ajax_nonce” value=”0066532cb8″>
<input type=”hidden” id=”_ajax_nonce” name=”_ajax_nonce” value=”0066532cb8″>
<input type=”hidden” id=”_ajax_nonce” name=”_ajax_nonce” value=”0066532cb8″>
<input type=”hidden” id=”_ajax_nonce” name=”_ajax_nonce” value=”0066532cb8″>post.php:1 [DOM] Found 2 elements with non-unique id #avia-save-nonce: (More info: https://goo.gl/9p2vKq)
<input type=”hidden” name=”avia-save-nonce” id=”avia-save-nonce” value=”5c8fc85347″>
<input type=”hidden” name=”avia-save-nonce” id=”avia-save-nonce” value=”5c8fc85347″>/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 ()
/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 ()util.js:240 Google Maps JavaScript API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
From this page…. https://globalvitiligofoundation.org/patient-resources/
I go to edit the page and it is the circle of death.
JQMIGRATE: Migrate is installed, version 3.3.2
globalvitiligofoundation.org/:1 Failed to decode downloaded font: https://globalvitiligofoundation.org/wp-content/uploads/avia_fonts/medical/medical.woff2
globalvitiligofoundation.org/:1OTS parsing error: invalid sfntVersion: 875574304
globalvitiligofoundation.org/:1 Failed to decode downloaded font: https://globalvitiligofoundation.org/wp-content/uploads/avia_fonts/medical/medical.woff2
globalvitiligofoundation.org/:1OTS parsing error: invalid sfntVersion: 875574304
sdk.js?hash=7d17b3c60731d4a7d20aaf22da27a998:174 Failed to decode downloaded font: https://globalvitiligofoundation.org/wp-content/uploads/avia_fonts/medical/medical.woff2
constructor @ sdk.js?hash=7d17b3c60731d4a7d20aaf22da27a998:174
sdk.js?hash=7d17b3c60731d4a7d20aaf22da27a998:174OTS parsing error: invalid sfntVersion: 875574304
constructor @ sdk.js?hash=7d17b3c60731d4a7d20aaf22da27a998:174
globalvitiligofoundation.org/:1 Failed to decode downloaded font: https://globalvitiligofoundation.org/wp-content/uploads/avia_fonts/medical/medical.woff2
globalvitiligofoundation.org/:1OTS parsing error: invalid sfntVersion: 875574304
Could this be a PHP issue? We are using 7.3.4. My IT guy said Hostek does not load the new, most current version of PHP as they usually have unforeseen bugs.
Hi,
Thanks for the login details and updates. I can’t see any problems on the page in private, but I do see that you are getting a 500 internal server error on admin-ajax.php when trying to save the theme options. Did you try to disable all plugins, to see if that makes any difference? If you could upgrade your PHP version to 7.4 or higher, then that would be worth a shot too. If neither of those things should help, then please try reaching out to your hosting provider, to see if they can tell you why the server is responding with a 500 internal server error.
Best regards,
RikardI have tried disabling all of the plugins and that did not work. I keep seeing this error. That seems to be an ajax error, no?
[DOM] Found 5 elements with non-unique id #_ajax_nonce: (More info: https://goo.gl/9p2vKq) input#_ajax_nonce input#_ajax_nonce input#_ajax_nonce
accept: “”
accessKey: “”
align: “”
alt: “”
ariaAtomic: null
ariaAutoComplete: nullaria
Busy: null
ariaChecked: null
ariaColCount: null
ariaColIndex: null
ariaColSpan: nullaria
Current: null
ariaDescription: null
ariaDisabled: null
ariaExpanded: null
ariaHasPopup: null
ariaHidden: null
ariaKeyShortcuts: null
ariaLabel: null
ariaLevel: null
ariaLive: null
ariaModal: null
ariaMultiLine: null
ariaMultiSelectable: null
ariaOrientation: null
ariaPlaceholder: null
ariaPosInSet: null
ariaPressed: null
ariaReadOnly: null
ariaRelevant: null
ariaRequired: null
ariaRoleDescription: null
ariaRowCount: null
ariaRowIndex: null
ariaRowSpan: null
ariaSelected: null
ariaSetSize: null
ariaSort: null
ariaValueMax: null
ariaValueMin: null
ariaValueNow: null
ariaValueText: null
assignedSlot: null
attributeStyleMap: StylePropertyMap {size: 0}
attributes: NamedNodeMap {0: type, 1: id, 2: name, 3: value, type: type, id: id, name: name, value: value, length: 4}
autocapitalize: “”
autocomplete: “”
autofocus: false
baseURI: “https://globalvitiligofoundation.org/wp-admin/post.php?post=11&action=edit&classic-editor=1”
checked: false
childElementCount: 0
childNodes: NodeList []
children: HTMLCollection []
classList: DOMTokenList [value: “”]
className: “”
clientHeight: 0
clientLeft: 0
clientTop: 0
clientWidth: 0
contentEditable: “inherit”
dataset: DOMStringMap {}
defaultChecked: false
defaultValue: “29d1b59ebe”
dir: “”
dirName: “”
disabled: false
draggable: false
elementTiming: “”
enterKeyHint: “”
files: null
firstChild: null
firstElementChild: null
form: form#post
formAction: “https://globalvitiligofoundation.org/wp-admin/post.php?post=11&action=edit&classic-editor=1”
formEnctype: “”
formMethod: “”
formNoValidate: false
formTarget: “”height: 0
hidden: false
id: “_ajax_nonce”
incremental: false
indeterminate: false
innerHTML: “”
innerText: “”
inputMode: “”
isConnected: true
isContentEditable: false
labels: nulllang: “”
lastChild: nulllastElementChild: nulllist: nulllocalName: “input”max: “”maxLength: -1min: “”minLength: -1multiple: falsename: “_ajax_nonce”namespaceURI: “http://www.w3.org/1999/xhtml”nextElementSibling: nullnextSibling: nullnodeName: “INPUT”nodeType: 1nodeValue: nullnonce: “”
offsetHeight: 0offsetLeft: 0offsetParent: nulloffsetTop: 0offsetWidth: 0onabort: nullonanimationend: nullonanimationiteration: nullonanimationstart: nullonauxclick: nullonbeforecopy: nullonbeforecut: nullonbeforepaste: nullonbeforexrselect: nullonblur: nulloncancel: nulloncanplay: nulloncanplaythrough: nullonchange: nullonclick: nullonclose: nulloncontextmenu: nulloncopy: nulloncuechange: nulloncut: nullondblclick: nullondrag: nullondragend: nullondragenter: nullondragleave: nullondragover: nullondragstart: nullondrop: nullondurationchange: nullonemptied: nullonended: nullonerror: nullonfocus: nullonformdata: nullonfullscreenchange: nullonfullscreenerror: nullongotpointercapture: nulloninput: nulloninvalid: nullonkeydown: nullonkeypress: nullonkeyup: nullonload: nullonloadeddata: nullonloadedmetadata: nullonloadstart: nullonlostpointercapture: nullonmousedown: nullonmouseenter: nullonmouseleave: nullonmousemove: nullonmouseout: nullonmouseover: nullonmouseup: nullonmousewheel: nullonpaste: nullonpause: nullonplay: nullonplaying: null
onpointercancel: nullonpointerdown: nullonpointerenter: nullonpointerleave: nullonpointermove: nullonpointerout: nullonpointerover: nullonpointerrawupdate: nullonpointerup: nullonprogress: nullonratechange: nullonreset: nullonresize: nullonscroll: nullonsearch: nullonseeked: nullonseeking: nullonselect: nullonselectionchange: nullon
selectstart: nullonstalled: nullonsubmit: nullonsuspend: nullontimeupdate: nullontoggle: nullontransitioncancel: nullontransitionend: nullontransitionrun: nullontransitionstart: nullonvolumechange: nullonwaiting: nullonwebkitanimationend: nullonwebkitanimationiteration: nullonwebkitanimationstart: nullonwebkitfullscreenchange: nullonwebkitfullscreenerror: nullonwebkittransitionend: nullonwheel: nullouterHTML: “<input type=\”hidden\” id=\”_ajax_nonce\” name=\”_ajax_nonce\” value=\”29d1b59ebe\”>”outerText: “”ownerDocument: documentparentElement: td.leftparentNode: td.leftpart: DOMTokenList [value: “”]pattern: “”placeholder: “”prefix: nullpreviousElementSibling: div.submitpreviousSibling: div.submitreadOnly: falserequired: falsescrollHeight: 0scrollLeft: 0scrollTop: 0scrollWidth: 0selectionDirection: nullselectionEnd: nullselectionStart: nullshadowRoot: nullsize: 20slot: “”spellcheck: truesrc: “”step: “”style: CSSStyleDeclaration {additiveSymbols: “”, alignContent: “”, alignItems: “”, alignSelf: “”, alignmentBaseline: “”, …}tabIndex: 0tagName: “INPUT”textContent: “”title: “”translate: truetype: “hidden”useMap: “”validationMessage: “”validity: ValidityState {valueMissing: false, typeMismatch: false, patternMismatch: false, tooLong: false, tooShort: false, …}value: “29d1b59ebe”valueAsDate: nullvalueAsNumber: NaNwebkitEntries: []webkitdirectory: falsewidth: 0willValidate: false[[Prototype]]: HTMLInputElement input#_ajax_nonce input#_ajax_nonce
I just updated the theme to the most recent version. That seems to have fixed the issue of missing text, but did not fix the back end issue of the Avia builder just showing the “Circle of Death”. When the page first pops up it shows the option to edit custom elements, but then those two buttons quickly go away. Is this related to my issue?
Some time ago I had a similar problem and it was due to the plugins, turn them off momentarily and try each one, in my case the one that generated a problem was the SEO app, google site, I uninstalled them and everything worked.
Can someone from support please talk to me about PHP compatibility? We rolled back the PHP to a slightly earlier version and that appears to have fixed most of the issues.
It seems like every time we update WordPress, Enfold theme, and our PHP the s&%$ goes nuts. The company that hosts our server space does not allow users to use the most recent, up-to-date version of PHP because they are historically known to be glichy. Shouldn’t the Enfold them be backward complaint, at least a few versions?
Hi trexperts,
Thanks for the update. I’m not sure exactly which PHP versions you have been running, but 7.4 is the minimum recommended version for running WordPress on. I see sites which run fine on earlier versions almost daily though, so I’m not sure if the theme is responsible for your problems.
Best regards,
RikardWe are currently running 7.2.17. We tried 7.3.4, but that broke everything. Hostek, the company that hosts the site won’t load 7.4 until it is more stable.
To your point, assuming 7.2.17 is fine for running with WordPress 5.8 then that only leaves the theme as the issue. I have deactivated all plugins and that did not fix the issue. What was the ajax nonce issue that I was seeing?
Hi,
Thanks for the update. The theme could be responsible for your problems, but it’s unlikely since we can’t reproduce the problems you are having on test installations. We haven’t had any reports from other users of similar problems either. I see a lot of errors on the page in private, and none of the seem to be generated by the theme, please see screenshot. Why is there a lot of errors pointing to the URL in private for example?
Best regards,
Rikard
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