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  • June 21, 2017 at 11:44 am #810910
    PandaWebsites1

    Dear Support,

    Can you please check below two screenshot about edit box not appearing when click on edit? Second screenshot about JS console error showing?

    I already tried wordpress, theme updates, plugin disabled or enabled, restart system, cache clear etc. But nothing workout to fix this issue.

    Could you please let me know how to fix this issue?
    http://smbuildingsurveyor.com.au

    Thanks

    June 21, 2017 at 12:10 pm #810922
    PandaWebsites1

    Edit Element bug
    Console Chrome JS Error Inspect Element

    June 21, 2017 at 5:48 pm #811070
    PandaWebsites1

    Dear Support,

    I am waiting for your answer. Please respond.

    Thanks

    June 22, 2017 at 5:08 am #811319
    Rikard

    Hi,

    Thanks for the login details. Please refer to the points listed here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

    Please note that replying to your own topic sends it to the back of our support queue.

    Best regards,
    Rikard

    June 22, 2017 at 9:18 am #811392
    PandaWebsites1

    Dear Rikard,

    As I earlier confirmed you in the first message. I have done all the things at my end. Please take a look on our website and also login details already sent to you.

    I need to fix asap. Please respond quickly

    Thanks

    June 22, 2017 at 11:54 am #811451
    Rikard

    Hi,

    Thanks for the feedback. Your screenshots are not loading so I can’t check them unfortunately. Though I can see that you are getting a 522 server error on a few files which is likely causing your problems. You will have to ask your hosting provider why that occurs, it’s nothing we have any control over unfortunately.

    We have a first in first out policy on support.

    Best regards,
    Rikard

    June 22, 2017 at 12:04 pm #811460
    PandaWebsites1

    HI Rikard,

    Please check below image links:

    https://prnt.sc/fmcvks
    https://prnt.sc/fmcvsx

    And which directory permission need to change.

    Thanks

    June 22, 2017 at 2:29 pm #811545
    Rikard

    Hi,

    Thanks for that. I’m not sure I know exactly what a 522 error is actually, but it seems to be related to CloudFlare? Are you using that? If so it might be a good idea to try to disable it to see if the problem goes away.

    I don’t think the problem is due to permissions, that would cause 403 or 404 errors. If you google 522 error there are plenty of resources which might help you out.

    Best regards,
    Rikard

    June 22, 2017 at 3:02 pm #811575
    PandaWebsites1

    Hi Rikard,

    So need to disable cloudfare or can possible hosting provider solve the issue?

    Thanks

    June 23, 2017 at 4:53 am #811940
    Rikard

    Hi,

    I’m not 100% sure, but that error message seems to be related to CloudFlare so that is the first thing you need to check. Your hosting provider might be in a better position to help you out with the error messages you are getting to be honest.

    Best regards,
    Rikard

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