As it is impossible to contact support, here I am.
Why is it that in Choice version 2.0 theme (WordPress 4.9.7) you cannot activate the visual panel? You cannot open Add Media to choose image? You cannot make shortcodes work?
Hey Carla Turchini,
For technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
Vinay