Viewing 9 posts - 1 through 9 (of 9 total)
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  • June 7, 2016 at 10:23 pm #644383
    rwwood

    I just upgraded to the latest version of Enfold and started getting an internal server error. I’ve tried uploading version 3.6 both by way of WordPress and by way of FTP, but with the same results. The main Enfold theme doesn’t produce the error, nor do any of the standard WordPress themes. I’ve searched through other posts related to this error and it seems as if deleting the enfold theme and then uploading it via FTP fixed the problem. That hasn’t worked for me. I’m including both WP admin credentials and FTP credentials in the private area below.

    Thanks.

    • This topic was modified 8 years, 5 months ago by rwwood.
    June 7, 2016 at 10:26 pm #644388
    onesource_marketing

    This is not a healthy update per your blog post. Why are there so many errors with this update? I’m very concerned to proceed with updating knowing so many others are experiencing Fatal Errors? My site can not be offline.

    June 7, 2016 at 11:28 pm #644419
    Vinay

    Hi,

    We understand your concern. Enfold 3.6 comes with cool new features and to add these features new files have been added. Depending on some server and website settings you get an error in that case do not worry at all we are here to help. It is an easy fix just login to your file manager in control panel or access the themes folder via FTP and remove the enfold folder and upload a fresh copy downloaded from themeforest. This should solve the current issue you are facing.

    Please check this link to re-install the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Vinay

    June 8, 2016 at 1:40 am #644445
    kenwae

    and be sure to clear your browser cache after reuploading….

    June 8, 2016 at 3:40 am #644473
    rwwood

    Vinay,

    As I said in my original post, I’ve done what you suggested and it did NOT fix the problem with the child theme. The main theme works fine, but the child-theme does not.

    June 9, 2016 at 8:13 am #645272
    Ismael

    Hi,

    It’s weird that every time I refresh the page, it downloads a file called “download” with the index.php file content. Could you please contact your hosting provider about this? Ask them for any error logs or have them check the installation.

    Best regards,
    Ismael

    June 10, 2016 at 8:30 am #646081
    rwwood

    That didn’t happen initially. It happened when I tried it shortly after you posted your response, but then later it didn’t.

    I did contact the hosting provider, and he checked the logs and a couple of other things, but essentially said that it wa a theme issue for which they did not have experience or responsibility to fix. I guess I pretty much agree with him.

    Since the main Enfold theme works ok and the child theme does not, something has to be miss-configured.

    I really hope this can be remedied soon.

    June 12, 2016 at 12:00 pm #646864
    Josue

    Hi,

    In your child theme header.php change this line:

    $filterable_classes = avia_header_class( avia_header_class_string() );

    To:

    $filterable_classes = avia_header_class_filter( avia_header_class_string() );

    Best regards,
    Josue

    June 12, 2016 at 8:23 pm #647011
    rwwood

    That seemed to fix it. Thanks.

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  • The topic ‘{RESOLVED} Child theme throws 500 internal server error after upgrade to 3.6’ is closed to new replies.