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  • #869793

    Hi Yigit,

    Thanks for your response. The enfold and child themes were uploaded using FTP. I have tried re-installing it at least 6x via FTP and within the WP site. I even wipe out the wp site and reinstall WP several times. Regretfully, the problem persist.

    Appreciate you taking a look at it. The FTP, etc is attached. The issue needs to be resolved ASAP.

    Thank you,

    Nik

    October 27, 2017 at 5:30 pm
    Hi,

    @Nik Please refer to this post – https://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/ and try re-installing the theme via FTP.

    If that too does not help, please start a new thread under Enfold sub forum and attach FTP and temporary admin logins in private content field so we can look into it :)

    Best regards,
    Yigit

    October 26, 2017 at 10:22 am

    Hello,
    Just bought your well-designed theme. I am also having issues with the child theme. See details below. Read through the forums, spent hours troubleshooting, but can’t resolve the issue. Any suggestion to resolve the issue is appreciated.

    Broken Themes
    The following themes are installed but incomplete.
    Name Description
    Enfold Child The parent theme is missing. Please install the “enfold” parent theme. Delete

    Thank you,

    Nik

    #869873

    Hey Nik,

    Can you post the WordPress login links as well, please.

    Best regards,
    Victoria

    #870041

    Hi Victoria,

    WP login attached.

    Nik

    #870810

    Hi Yigit, Victoria or whoever is on the support team.

    What’s happening? Seems like my request have fallen on the wayside. Can someone please get back to me.
    and advise if the child theme issue can be resolved. I have provided all the details you requested.

    Thank you,

    Nik

    #871049

    Hi Nik,

    Sorry for the late reply, we’ve been busy with the new release. Thanks for the login details, though your site is not loading on my end. I get the error message in private. Could you check and make sure your site is online please?

    Best regards,
    Rikard

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