Child theme not installing, please install enfold error message.

Hi

I have limited experience working with wordpress but I will try to explain my problem(s):

When one.com stopped its support for php7.xx I got locked out of our wp admin page, so I couldn’t update enfold from /wpadmin.
After some researching, it became clear that our installed theme did not have any personal key activated, so it was stuck on version 4.xxxx,
and that’s why I got locked out of the admin page when one.com updated php to 8.1.
The employee who did our wp page is no longer with that company and did not leave us with a copy of “proof of purchase”

So I bought a new license for enfold and installed an updated version via FTP and activated the theme with my newly generated personal key.
So far so good, but when I try to install a child theme is says: The main theme is missing. Install the main theme “enfold”.
it doesn’t matter if I do it (install child theme) with filezilla or /wpadmin it’s the same error.

did i do something wrong when I updated the theme?
Is there something obvious that I’m not doing?

• This topic was modified 2 years, 6 months ago by olafeldtbrynell.