Enfold isn’t using the Child Theme on site url without ‘www’, ie site.org doesn’t use theme options, http://www.site.org does.
Hey scarlettr8,
Please make sure your child theme style.css has the below code on top and it is active under Appearance > Themes.
/*
Theme Name: Enfold Child Theme
Description: A <a href='http://codex.wordpress.org/Child_Themes'>Child Theme</a> for the Enfold WordPress Theme. If you plan to do a lot of file modifications we recommend to use this Theme instead of the original Theme. Updating wil be much easier then.
Version: 1.0
Author: Kriesi
Author URI: http://kriesi.at
Template: enfold
*/
If yous till have any issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
Best regards,
Vinay