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  • October 9, 2018 at 5:10 pm #1019552
    Günter

    Hi,

    Tried to login – but only have a white screen.

    Following this thread I only see one chance: Try to setup your site with a clean Enfold and Enfold child theme and see if this works and your database is not crashed:

    – Deactivate ALL plugins
    – With FTP Rename your Enfold and Enfold child folder to have a backup for fallback
    – Upload a new Enfold theme with FTP (version 4.4.1)
    – Try to activate it and check if it works and you can edit and save pages/posts
    – Upload a new Enfold Child theme
    – Try to activate it and check if it works and you can edit and save pages/posts

    If you are not successfull than it is most likle that the database is crashed.

    – Then you have to activate one plugin after the other and check for a plugin conflict
    – Next you have to add your customizations step by step and always check after each step

    Best regards,
    Günter

    October 15, 2018 at 5:40 pm #1021680
    kbarranco

    I lost it.
    I created a new directory to see if I could revive an old backup- but it’s not there,

    • This reply was modified 6 years, 2 months ago by kbarranco.
    October 24, 2018 at 4:03 am #1025770
    Ismael

    Hi,

    Did you create a backup on your cPanel? We can’t help you restore the site if it doesn’t exist. Please contact your hosting provider. Maybe, they can restore the site from a previous version.

    Best regards,
    Ismael

    October 24, 2018 at 6:14 am #1025798
    kbarranco

    thanks- I finally got it back—

    October 24, 2018 at 2:34 pm #1025910
    Ismael

    Hi,

    Great! Thread is getting a bit too long. Please open a new thread if you need anything else. We’ll close this one now.

    Best regards,
    Ismael

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