Viewing 9 posts - 1 through 9 (of 9 total)
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  • October 11, 2015 at 9:15 pm #517030
    Acuadra_P

    Hi!

    Just purchased the theme.

    I have installed both Enfold and Enfold child theme and then activated the child theme. But following the documentation when I tried to “Import Settings from your Parent Theme” it showing errors. Plz help.

    plz check the link for the error message
    https://www.dropbox.com/s/1k29jmrc376b2d1/Enfold-prob.png?dl=0

    Thank You!
    Andy

    • This topic was modified 9 years, 1 month ago by Acuadra_P.
    October 11, 2015 at 10:12 pm #517045
    Basilis

    Hey Acuadra_P!

    Can you please try resave the settings and try the function again?

    Best regards,
    Basilis

    October 11, 2015 at 10:31 pm #517060
    Acuadra_P

    Hi! Basilis
    re-save means? “save all changes” under enfold child ? plz explain. I already clicked “save all changes” and tried nothing worked..got same message :(

    thanks.

    October 12, 2015 at 12:15 am #517081
    Acuadra_P

    I just tried “reset all options” then again tried to import but no luck :(
    what is the theme options referred in the error message? Need to fix it asap so that I can start to work on the site..plz.

    Thank You!

    October 12, 2015 at 10:57 am #517248
    Yigit

    Hey!

    Can you please post the link to your website? Please note that we may need a temporary admin login as well.
    Also, please try de-activating all active plugins and check if that helps.

    Regards,
    Yigit

    October 12, 2015 at 3:06 pm #517395
    Acuadra_P

    Hi! Yigit,

    nothing working. Plz check below details of my site. Plz fix ut as soon as possible and plz share what is the actual problem causing this. Site is currently on TEMP url.

    Thank You!

    October 12, 2015 at 6:21 pm #517563
    Acuadra_P

    Hi!
    Could you guys found what is the issue? need to start working on it..plz help as soon as you can.

    Thanks.

    October 12, 2015 at 6:34 pm #517571
    Acuadra_P

    hey,

    1. after theme purchase I have uploaded both parent and child theme but I have not made any changes to Parent theme yet..
    is it the cause of the error? plz reply ..

    2. I Have Enfold child theme activated to start I should start with “Demo import” right?

    3. if I had made changes to parent only then the “Import Settings from your Parent Theme” will work??

    plz reply.. thanks!
    Andy

    October 12, 2015 at 10:05 pm #517723
    Yigit

    Hi Andy!

    1- You would see the site the same if you have not made any changes on parent theme.
    2- Yes, you can import demo directly start working on child theme
    3- Yes. Since you have not made any changes in parent theme options, they are currently the same.

    Please also note that we have a queue that goes from the oldest queries to the newest ones and self posting pushes your query to the end of our queue. If your case is urgent, please try to avoid self posting :)

    Cheers!
    Yigit

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