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I have created a Child Theme and I have imported the settings from the Parent Theme (as documentation said), however a lot image have desappear, and also some text (although they are in the editor).
What can I do? Have I started again to do it everything?
Thanks!
Hi hector1069!
Please share a working link to the page where we can inspect the element in question and help you resolve it :)
Regards,
Vinay KashyapIt is a private section
http://www.empresa.expresion-ei.comHi!
The link and the login credentials are not working. Please provide a working link and check to see that the login information is correct.
Best regards,
JordanHey!
We checked the site and there’s an internal server error in the console:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
We are not sure what’s causing it, yet. I checked the cache plugin and there’s a note there:
Make sure the following line is in wp-config.php and it is ABOVE the “require_once(ABSPATH.’wp-settings.php’);” line:
define( ‘WP_CACHE’, true );
Please modify the wp-config.php file as instructed above then check the page again.
Regards,
IsmaelI have checked these instructions and they are ok in the file wp.config.php
If you want you can access to it through FTP. I give you data in private.
Hi!
@hector1069r The site cannot be reached at the moment there is some server issue please contact your hosting guy’s and let us know when it is up and running.
@Wildwood The person who started the thread will be able to view your private content please create a new ticket by clicking on blue button on top when you login to the URL belowWe checked your site it is showing the Advance layout builder shortcode not sure if you disabled enfold theme. We are unable to login to the site as the login credentials you’ve provided do not work please send us working login credentials with user role as ‘administrator’ and permission to disable all plugins and add css if necessary to resolve the issue.
Regards,
Vinay KashyapHi Vinnie!
I tell you what the matter is.
I fit all the site, and at the end I realised that I was not working with child theme. So I decided to fit it following the instructions of the documentation, but something was wrong, and now the child theme does not work properly, but I do not how to work it out.I give you all my data in private area, and if you need disable some plugins or working with css, you can do it.
Thanks.
Almudena.Hey!
We checked the site. It would be more helpful if you described the problem accurately… however we noticed that the header is not displaying in the theme… It looks like the installation has not been done correctly. If it is a new install and not setup up with any data i recommend resetting the theme as everything will become as good as new and start with a fresh copy…
You can use a plugin like “Reset Data Base” Note: This will delete all data and settings on the site.
If the above don’t work we need to re-install the theme via FTP.
Regards,
Vinay KashyapHi, the details of the problem are the followings:
I set my web perfectly and it was finished, when I decided make a change through the child theme. So I installed the child theme and I exported the preferences from the parent theme. In that moment something was wrong and now I can not seen the header, a lot of image, and so onIf I come back to the parent theme everything will be ok, but I would like to work with child theme. Maybe the problem is in the set up of the child theme, but I followed the documentation and I do not where is the problem. So, I reset all the data base, the problem will be increasing, instead to work it out.
With this data, coudl you help me? If not I have to use the parent theme again.
Thanks.Hey!
So, I reset all the data base, the problem will be increasing, instead to work it out.
The theme options are saved in the database. I’m afraid that the theme options are lost the moment you reset the database. You will have to ask your hosting provider to restore the site from a backup if it’s available. If not, you will have to configure the theme options again from scratch. Any task or processes concerning the database should be done with caution because one mistake can ruin the entire site.
Best regards,
Ismael
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