Viewing 15 posts - 1 through 15 (of 15 total)
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  • September 6, 2020 at 6:33 pm #1243755
    mreinisch71

    Hi, we have moved our site to a new server and done some updates. Everything is working great, except for two things:

    • The submit button during the checkout process in the last step ist disabled for some reason.
    • The information just messages above the checkout button appear multiple times.

    To Reproduce on our site, pls put a multiple of 6 items (any item) into the your cart and go through the checkout – you will notice, that you can’t proceed to the payment step beacuse the button is disabled.

    Is this a known issue?

    Can you help me debug this?

    • This topic was modified 4 years, 7 months ago by mreinisch71.
    September 7, 2020 at 11:36 am #1243927
    Nikko

    Hey mreinisch71,

    I have checked it on your site and can confirm it as well.
    Please create a staging site where we can try to check on the issue without affecting your live site.
    Here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    September 15, 2020 at 9:48 am #1245964
    mreinisch71
    This reply has been marked as private.
    September 15, 2020 at 11:11 am #1245988
    Nikko

    Hi mreinisch71,

    Those are the official solutions to the issues.
    Can you try to check if there are any caching plugins enabled or maybe a built-in internal caching provided by the webhost that may prevent fetching of newer files?

    Best regards,
    Nikko

    September 15, 2020 at 12:30 pm #1246016
    mreinisch71

    Hi Nikko,

    no, not what i know, only Autooptimize Caching is on, nothing else. and the site is hosted by myself, so no caching there as well.

    Is it possible, that there is an old caching plugin still operational in some kind, even when i deleted the plugin? Because i migrited the site recently from another hoster

    Manfred

    September 15, 2020 at 1:40 pm #1246041
    mreinisch71

    what would happen if i change the folder permission to “read only”?

    September 15, 2020 at 4:13 pm #1246082
    Nikko

    Hi mreinisch71,

    Setting it to read-only would make your backend unusable and most likely get 403 forbidden errors.
    Can you try to switch from a default WordPress Theme like Twenty-Twenty? then check and then switch back to Enfold or your Enfold Child theme.
    I have some experience where even flushing out cache and disabling caching plugins didn’t work, but switching themes seems to trigger the fetching of newer files.
    I hope it would work on your end.

    Best regards,
    Nikko

    September 21, 2020 at 9:27 am #1247289
    mreinisch71

    Hi Nikko,

    I tried to switch the theme now, no effect…
    All possible caching off, no effect…..
    choosing all combinations of “…add no time stamp” or “Fix WP bug,…..” no effect…..

    it is still adding timestamps and writing in the folder……

    I tried to minimize CSS and JS via the Theme Options, via Autoptimize or vie WP Optimize
    and all of the 4 “… Timestamp” Combinations, no effect……

    Manfred

    September 21, 2020 at 3:11 pm #1247379
    Nikko

    Hi Manfred,

    Can you give us a temporary admin access? as well as cPanel access, so we can inspect on it further.
    Just post the credentials in private content.

    Best regards,
    Nikko

    September 29, 2020 at 1:07 pm #1249371
    mreinisch71

    Did you receive the Login data?

    September 29, 2020 at 1:51 pm #1249382
    Nikko

    Hi mreinisch71,

    No, I didn’t receive anything, you should be able to see it in this thread if the login credentials are posted.
    Private Content cannot be viewed by the public but accessible to all moderators and you as the thread creator.

    Best regards,
    Nikko

    September 29, 2020 at 2:54 pm #1249398
    mreinisch71
    This reply has been marked as private.
    October 1, 2020 at 8:02 am #1249819
    Nikko

    Hi mreinisch71,

    Thanks for giving us admin access.
    I have deleted those extra js and css files in dynamic_avia folder and then have chosen this setting Fix WP bug, disable unique timestamps and it seems to work fine now.
    Please check.

    Best regards,
    Nikko

    October 1, 2020 at 9:11 am #1249822
    mreinisch71

    Hi Nikko,
    it looks good, the new files are overwritung the old ones.
    Thx a lot.
    What i dont understand is, that i tried this settings before……
    Anyway thx a lot!!!

    October 1, 2020 at 10:27 am #1249838
    Nikko

    Hi mreinisch71,

    You’re welcome, we’re glad that we could help :)
    I believe it’s due to caching and it took some time to take effect.
    Thanks for using Enfold as well and have a great day!

    Best regards,
    Nikko

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  • The topic ‘Checkout Submit Button Disabled after Update’ is closed to new replies.