Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • January 11, 2021 at 10:06 pm #1271701
    jnightingale

    Hi,
    Our shop checkout used to work just fine, and we got orders. Now, though, when you click checkout, it just goes to a blank white page. We have tried deactivating plugins, and that doesn’t work. Can you please advise and let us know how to fix it?
    Thank you!

    This is the website, and login info is in private data: https://fiestapoolsandspas.com/shop/

    January 12, 2021 at 10:48 am #1271804
    Nikko

    Hi jnightingale,

    Thanks for giving us admin access.
    The problem seems to be caused by caching, it’s fixed now.
    Please review your site.

    Best regards,
    Nikko

    January 12, 2021 at 8:49 pm #1271982
    jnightingale
    This reply has been marked as private.
    January 13, 2021 at 7:21 am #1272042
    Nikko

    Hi Justine,

    You’re welcome :)
    I would suggest flushing out the cache next time when something like this happens.
    This is not a usual case so I think there’s a low chance of this happening again.
    Also, you can just open a thread here if you need help :)

    Best regards,
    Nikko

    February 9, 2021 at 1:28 am #1278879
    jnightingale

    Hi, Nikko,
    It is happening again! Please help.
    Thank you,
    Justine

    February 9, 2021 at 5:10 am #1278895
    Nikko

    Hi Justine,

    I tried to check your site but I could not see the issue.
    I have excluded the cart and checkout page from being cached in hummingbird pro.
    Please review your site.

    Best regards,
    Nikko

    February 9, 2021 at 5:51 am #1278904
    jnightingale

    Hi, Nikko,
    Hmm. That is odd. Thank you for excluding those from being cached. I am now seeing this text in a gray bar at the top of the website, though, that wasn’t there before. Can you please advise?
    Thank you!
    Justine

    Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 61 in /var/www/wp-content/plugins/wp-hummingbird/core/modules/class-page-cache.php on line 656

    Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 61 in /var/www/wp-content/plugins/wp-hummingbird/core/modules/class-page-cache.php on line 663

    February 9, 2021 at 6:32 am #1278916
    Nikko

    Hi Justine,

    Thanks for giving the error, I could not see text in gray bar on my end (even when trying to inspect it), I checked on the error which seems similar to: https://wordpress.org/support/topic/preg_match-compilation-failed-quantifier-does-not-follow-a-repeatable-item/
    I have replaced this code in the Exclusions:

    */cart/*
*/checkout/*

    to:

    /cart/
/checkout/

    Let us know if this helps.

    Best regards,
    Nikko

    February 9, 2021 at 10:22 pm #1279259
    jnightingale

    Thank you so much for all your help. Unfortunately, when I add something to the cart and hit checkout, I am getting a blank page again. Any more ideas on how to fix this? I really appreciate all your help as I have exhausted everything else.
    Thank you,
    Justine

    February 10, 2021 at 9:53 am #1279337
    Nikko

    Hi Justine,

    Can you try to flush out the cache and then disable Hummingbird Pro? then check if this still occurs.

    Best regards,
    Nikko

    February 10, 2021 at 10:30 pm #1279612
    jnightingale

    Hi, Nikko,
    Well, that looks like it fixes it for now. So does this mean I can’t use Hummingbird? Our site is so slow I am afraid not using it will make it worse.
    Thanks!
    Justine

    February 11, 2021 at 4:08 am #1279641
    Nikko

    Hi Justine,

    I believe it’s just some setting that causes conflict but it may take time to find out which setting it is.
    Try to explore another caching plugin that would work properly on your site.

    Best regards,
    Nikko

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