Viewing 5 posts - 31 through 35 (of 35 total)
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  • May 19, 2016 at 4:34 am #634884
    Ismael

    Hi,

    Please post the FTP details here then place the enfold zip somewhere in the file server. We’ll update the theme manually. Or review these articles:

    The Complete Guide to Updating Enfold

    Updating your Theme Files

    Best regards,
    Ismael

    May 19, 2016 at 1:19 pm #635147
    anyone_officechanges

    Hi Ismael,

    I’m sorry I ‘m a bit of a novice to this and not sure what you mean. I have given you my site details on the other chat, could you access it and fix please?! I am hoping to make our site live by the 25th of May so really need this sorted ASAP. I would really appreciate your help.

    Many thanks!!

    May 20, 2016 at 5:50 am #635699
    Vinay

    Hi,

    in simple words you have to delete the enfold folder from FTP and upload a fresh copy in it’s place. The login credentials are there for wordpress backend. Please create FTP account and share the details in private content and upload the enfold.zip theme file to a folder in FTP and let us know where we can access it so we can take it from there.

    Please note: Any modifications done to the main theme will be overwritten however all changes to the child theme will be unaffected.

    Best regards,
    Vinay

    • This reply was modified 8 years, 7 months ago by Vinay.
    May 20, 2016 at 10:06 pm #636055
    anyone_officechanges

    Hi Vinay,

    The problem with this is that our wordpress site that we are working on is currently INACTIVE. it is not connected to a host of any kind YET. It will be moving over to the host next week but by the time it goes live we need this icon fixed. It seems a lot of work just for one little icon. Is there anyway you can find a work around to get the icon working for now and then when we go live we can sort this?

    Many thanks.

    May 23, 2016 at 4:06 pm #636885
    Andy

    Hi,

    we need admin access and a precise link showing the elements in question to be able to help.

    Best regards,
    Andy

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