Viewing 23 posts - 1 through 23 (of 23 total)
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  • #538906

    Hello everybody,

    I wanna change the layout of a color section and when I press the edit section button the following message appears:

    “Fatal error: Uncaught Error: Access to undeclared static property: AviaHtmlHelper::$element in /homepages/42/d601278186/htdocs/clickandbuilds/DeutscheFrdermittelberatung/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php:881 Stack trace: #0 /homepages/42/d601278186/htdocs/clickandbuilds/DeutscheFrdermittelberatung/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php(133): AviaHtmlHelper::image(Array, Object(avia_sc_section)) #1 /homepages/42/d601278186/htdocs/clickandbuilds/DeutscheFrdermittelberatung/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php(43): AviaHtmlHelper::render_element(Array, Object(avia_sc_section)) #2 /homepages/42/d601278186/htdocs/clickandbuilds/DeutscheFrdermittelberatung/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(160): AviaHtmlHelper::render_multiple_elements(Array, Object(avia_sc_section)) #3 /homepages/42/d in /homepages/42/d601278186/htdocs/clickandbuilds/DeutscheFrdermittelberatung/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php on line 881”

    Thanks for your help.
    Regards Martin

    #538916

    Hi msteid!

    Please try disabling your plugins (in case there is a conflict, clear your web cache and ensure that you are using the latest version of Enfold (3.4.4).

    If the above doesn’t remove the error, please provide us with temporary admin access to your website.

    Cheers!
    Dake

    #539472

    Thanks for your fast reply ;)
    I have the version 3.4.3 of Enfold. Could it be that you done a little typing mistake? :D
    In my case the following text is shown under the topic theme update: “Theme Updates
    No Updates available. You are running the latest version! (3.4.3)”

    All the layout and content elements work solid only the team member and the colour section won’t work.
    I think the best case is, when I will give you a temporary admin access for my website.
    How could I send you the data?

    Cheers
    Martin

    #540508

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply. Please specify what page and what section you are having problems with as well.

    Best regards,
    Rikard

    #540591

    I can’t change the layout of a color section and can’t edit a team member element. It doesn’t work on every site.
    Changing and editing the other sections and elements work solid.

    • This reply was modified 8 years, 11 months ago by msteid.
    #541333

    Hi,

    Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    #543030

    Hi Rikard,
    I tried to overwirte the the theme file with a fresh copy from my Themeforest account. It doesn’t help.
    And i added our ThemeForest username and API key to get automatic update notifications. The following text is approaching:

    “Theme Updates No Updates available. You are running the latest version! (3.4.3)”.
    What could be the issue that some content and media elements don’t work?

    • This reply was modified 8 years, 11 months ago by msteid.
    #543494

    I installed FileZilla and refreshed the enfold folder like it is shown in your link and it doesn’t help.

    #543496

    now I am helplessly and I hope that someone could give me another solution. If you need administration acess again please let me know. Or maybe it is possible to talk to someone from the Krisie team for example in Skype. My native languages are German and English.

    #543560

    Hey!

    Which PHP version are you using? If you are not sure, please create phpinfo.php file on the root of your WordPress installation and enter following inside the file and save it

    <?php
    
    // Show all information, defaults to INFO_ALL
    phpinfo();
    
    ?>

    then go to yourdomain.com/phpinfo.php

    Regards,
    Yigit

    #543571

    Hey Yigit!

    Thanks for your fast answer. It is the 5.5 PHP version which I am using.

    #543577

    It is very strage I’m always uploading the 3.4.4 version and on my wordpress dashboard it is shown, that I am using the latest version 3.4.3.
    And in the “theme update” register of Enfold it is shown that no updates are available because 3.4.3 is the latest version. But this isn’t the truth.
    The Themeforest name and API-Key are deposited.

    • This reply was modified 8 years, 11 months ago by msteid.
    #543662
    #543664

    Hey!

    Do you mind posting FTP access here privately as well? Also, please upload the latest version of enfold.zip on your server and tell us where in case we need to update the theme once again.

    Cheers!
    Yigit

    #543936

    Sure ;)
    Latest version is on the server.
    I wan’t to change the layout of a color section, add a picture and some team memebers with the layout editor.
    When I press the edit section button the following message appears:

    “Fatal error: Uncaught Error: Access to undeclared static property: AviaHtmlHelper::$element in /homepages/42/d601278186/htdocs/clickandbuilds/DeutscheFrdermittelberatung/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php:881 Stack trace: #0 /homepages/42/d601278186/htdocs/clickandbuilds/DeutscheFrdermittelberatung/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php(133): AviaHtmlHelper::image(Array, Object(avia_sc_section)) #1 /homepages/42/d601278186/htdocs/clickandbuilds/DeutscheFrdermittelberatung/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php(43): AviaHtmlHelper::render_element(Array, Object(avia_sc_section)) #2 /homepages/42/d601278186/htdocs/clickandbuilds/DeutscheFrdermittelberatung/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(160): AviaHtmlHelper::render_multiple_elements(Array, Object(avia_sc_section)) #3 /homepages/42/d in /homepages/42/d601278186/htdocs/clickandbuilds/DeutscheFrdermittelberatung/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php on line 881″

    So it isn’t possible to edit some layout, content and media elements. That’s my problem because the following message appears.

    #544006

    Hi!

    Can u please add ftp access to us, I would like to test something for you.
    Thanks a lot

    Regards,
    Basilis

    #544139

    ok this would be nice Basilis.

    Regards,
    Martin :)

    #544793

    Basilis or any other person from the support-team can you please inform me, when you are finished with testing?
    And can you tell me what you have changed? It would be nice, if you could test it soon because our business website should be usually online since 3 days.

    Thanks.

    Regards,
    Martin

    #544910

    Hey!

    The FTP access provided doesn’t seem to work for me, i’m trying with SFTP on port 22.

    Best regards,
    Josue

    #545007

    I’m already using SFTP with the port 22. So SFTP is working. You can see it in the private data.

    Regards,
    Martin

    • This reply was modified 8 years, 11 months ago by msteid.
    #545199

    Basilis, Josue, Yigit, Rikard, Dake or any other person from the support-team can you please inform me, when you are finished with testing?
    And can you tell me what you have changed?
    It would be nice, if you could test it soon because our business website should be usually online since 4 days. I got this problem now since 2 weeks and recevied no solution for the problem. :(
    We are a little bit dissapointed.

    Thanks.

    Regards,
    Martin

    #545661

    Any answer or further information would be nice. For example who is responsable for my request and is someone still working on a solution?

    Regards,
    Martin

    #545788

    I got the error message, when I want to edit the following elements (the others work without any problem):
    – layout elements: colour section
    – content elements: team members
    – media elements: picture, image with hotspots, video, slide-show (full width), featured image slider, galery, masonry gallery

    Regards,
    Martin

Viewing 23 posts - 1 through 23 (of 23 total)
  • The topic ‘Changing Layout of a Color Section’ is closed to new replies.