Viewing 11 posts - 1 through 11 (of 11 total)
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  • August 17, 2017 at 1:36 pm #840367
    beenee

    Dear support team,
    as the topic states, changes won’t update in “edit page” mode. When pressing ‘update’ the changed content (avia builder) does fall back into the previous I’m pretty clueless on this and dealt for hours with this now b4 I started this new topic.

    I’m dealing with:
    – WP Version 4.8.1
    – Enfold Version 4.8.1

    Did that already:
    – All plugins deactivated
    – Cache deleted
    – logged on/off WP
    – tried in FF 55.0.2 (32-Bit) private mode

    Any ideas?
    txs
    Stefan

    August 18, 2017 at 4:57 am #840721
    Rikard

    Hey Stefan,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also point out how and where we can reproduce the error.

    Best regards,
    Rikard

    August 18, 2017 at 10:52 am #840807
    beenee
    This reply has been marked as private.
    August 19, 2017 at 6:01 am #841143
    Rikard

    Hi,

    Thanks for the details. I added some content to the page in private and I can see the changes both in the builder and on the preview page. How can we reproduce the problem?

    Best regards,
    Rikard

    August 19, 2017 at 11:23 am #841240
    beenee

    Thanks Rikard,
    there is something fundamentally wrong. I can see you can create new pages with new content and save them.

    The very page (private below) that I altered is not taking the changes when I “update”. (Furthermore, when you press “preview changes”, you’ll get referred to the correct looking page…

    • This reply was modified 7 years, 4 months ago by beenee.
    August 20, 2017 at 12:55 am #841517
    beenee

    …I have a suspicion that it’s some margin issue with avia builder… It’s simply showing 2 x 1/2 Layout elements in a column, not in a row.
    If its just that it’s just disturbing when the page gets more content…

    August 20, 2017 at 5:59 am #841564
    Rikard

    Hi,

    I can see what you mean, not sure how that happened to be honest. Could you try to recreate that in a new page to see if that works better?

    Best regards,
    Rikard

    August 20, 2017 at 3:57 pm #841687
    beenee

    Hi Rikard,
    good thinking! Did as you suggested, problem solved, at first!! I can’t see what caused this also, but never mind!
    But then …After altering a page and ‘update’, I got a ‘preview’ link to “page not found”.. I restarted the creation with yet another new page. Now it seems to work…
    I’ll have to observe this and potentially will open a more specific ticket for this.

    Let me just say once more “thank you” for your good support. I’m struggling with 2 competitor themes and their support these days, Kriesi support is the best!!!

    • This reply was modified 7 years, 4 months ago by beenee.
    August 21, 2017 at 5:33 am #841833
    Rikard

    Hi,

    Great, glad you got it working and thanks for the kind feedback. I wish I could give you some more constructive feedback as to why that happened, but usually just recreating the layout is much quicker than digging into what went wrong. So if you’re happy then we’re happy too :-)

    Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    May 27, 2019 at 11:23 am #1104486
    beenee

    Ticket solved through Rikard! Thanks a lot as always. Ticket can be closed!

    May 29, 2019 at 6:17 am #1105063
    Rikard

    Hi,

    Great, thanks for letting us know, I’ll close this for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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