Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 19, 2017 at 6:06 pm #736005
    hylandgraphics

    Hey guys,

    For some reason the changes that I am making to the website I am working on are not being reflected on Chrome and Edge? We have cleared all cashe and data and even tried incognito mode to no avail. The website is below for reference. For instance the blog is showing 4 posts on the front page but when the client goes to the blog page they only see one blog though I can see all posts in Safari. Also the area above the navigation is showing up differently on each page even thought the setting is global under header options. Can you please take a look? I need to get this resolved ASAP!!! Thanks!

    January 19, 2017 at 6:43 pm #736019
    hylandgraphics

    Also navigating between pages within the site in Chrome is causing issues and showing more of an HTML mode than the actual front end look. We are experiencing a TON of issues with any browser other that Safari. For instance going from the people page to about shows errors. Let me know what you think?

    January 20, 2017 at 7:51 am #736268
    Rikard

    Hi,

    I compared your site in Chrome and Safari so I think you are getting cached results unfortunately, could you try an incognito window in Chrome maybe?

    Best regards,
    Rikard

    January 20, 2017 at 6:17 pm #736607
    hylandgraphics

    Hey guys,

    As I mentioned I have tried clearing all cache and using incognito. I now have another client experiencing the same thing on his site in Chrome that I just launched. My clients are getting upset and we are loosing time as we speak to save face. Below is another link to another clients site that has the same issue. PLEASE HELP ASAP!!!!

    January 20, 2017 at 6:43 pm #736617
    hylandgraphics

    I just spoke with both companies hosting each website and they say it is due to the theme not the hosting. Obviously there is something screwed up with cross compatibility as everything works great in Safari and we have issues in Chrome and FireFox across a few websites built with Enfold. Let me know what you come up with! Thanks…..

    January 20, 2017 at 8:15 pm #736630
    hylandgraphics

    You will also notice the footers are not consistent to the home page and social icons do not show up correctly from page to page in Chrome. Just trying to keep you up to date as we notice more….

    January 23, 2017 at 5:13 pm #737344
    hylandgraphics

    Good morning,

    Still looking to get some answers from you guys? It has been 5 days since opening my ticket and I REALLY need to get this fixed and back out to the client so they can review. Can you update me on the above issues? Cashe’s have been cleared and incognito mode used and we are still getting the same errors on Chrome, Edge and Firefox. Please let me know what is going on ASAP and let me know how I can fix this! Thanks!

    January 23, 2017 at 5:18 pm #737351
    hylandgraphics

    Login info below if that is helpful….

    January 24, 2017 at 5:48 pm #737857
    hylandgraphics

    Is anyone out there? I see other threads being answered but mine is being passed by? I love this theme and the support is usually off the charts but I can even seem to get an answer here? I am still having issues with clicking internally in the site and when going to another page HTML shows up and it is a major issue. Can someone please respond?

    January 26, 2017 at 5:46 am #738714
    Ismael

    Hi,

    The blog posts are displaying on Chrome, Windows 7. Screenshots here:

    // http://i.imgur.com/p73YDTP.png
    // http://i.imgur.com/DR95fno.png

    I just spoke with both companies hosting each website and they say it is due to the theme not the hosting

    Did they elaborate on the issue? Maybe, they can provide more info about this so that we can check it.

    Best regards,
    Ismael

    January 26, 2017 at 5:46 am #738715
    Ismael

    Hi,

    Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Best regards,
    Ismael

    January 26, 2017 at 5:07 pm #739038
    hylandgraphics

    At this point I had to put a developer on it to resolve the problem. I was replying with updates on my findings to keep you posted but never got a response. When I did get a response it did not seem as though you were looking at what I wrote, just pushing the questions I asked back at me. Usually you guys are great but this was a bit disappointing as it really put me in a jam. I realize you have tons to threads to go through but the response times were bleak. As a long time user, promoter of your theme and support as well as someone who has given top ratings to you this situation was concerning to say the least…

    January 31, 2017 at 4:48 am #740469
    Ismael

    Hi!

    We are very sorry about that. We’ll try our best to provide faster assistance in the future. If you don’t mind me asking, what is the cause of the issue?

    Cheers!
    Ismael

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