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  • #1399660

    hey There,

    I changed my Branding (also at Envato Themeforest I changed my Email) and now, when I put in a Token for the first Licence I bought (for my Brand)
    It says, the Name is invalid:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    Attached you see the original licence certificat i bought.
    _—-

    What can I do?

    #1399746

    Hi Monika,

    Please make sure you have the correct permission:

    For further information please follow the instructions in our documentation: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    Best regards,
    Nikko

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