Viewing 12 posts - 1 through 12 (of 12 total)
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  • June 14, 2018 at 8:41 am #972669
    fkmediaworks

    Hi Enfold team,

    I’ve encountered a very weird issue with my site – every time I try to make changes in the Enfold Theme settings (i.e. changing footer columns from 4 to 3, or anything else really), the fonts being used/displayed get messed up – instead of using the selected font site-wide (which is still selected in the Enfold settings, mind you), a fall back / standard font is being used.

    I can’t seem to find a solution or explanation to this anywhere, and fortunately I’ve been working with All-in-One WP-Migration Backups this whole time, so I was able to reset the site. I can make other updates to pages, css, etc. – just not touch ANYTHING in the Enfold Theme settings.

    This wasn’t a problem before updating to the recent version, so I’m wondering if it’s a bug that came with it, or something else you could help me find out and fix, please?

    Edit: Additional info: the bug only appears in the respective language in which the settings are changed. So if you change something in the German version, the German site version is affected, and vice versa for the English one.

    I’ve created a separate instance for testing, where the bug appears as well as in the live version, and am providing all credentials etc. as Private Content. There’s also an All-in-One WP-Migration Backup available for resetting/restoring, so you can reproduce the bug first and then retry with the previous version.

    Please help. Thanks!

    • This topic was modified 6 years, 5 months ago by fkmediaworks.
    June 15, 2018 at 5:46 am #973090
    Rikard

    Hey fkmediaworks,

    Thanks for the login details. I don’t know why that could be to be honest, but if you are not running your site as production then I can’t see much of a reason to use a caching plugin. Did you try to clear the cache from that and leave it disabled?

    Best regards,
    Rikard

    June 16, 2018 at 9:17 am #973561
    fkmediaworks

    Hi Rikard,
    yes, I tried that, doesn’t solve the issue though :-(
    Mind you, that page DOES exist as a live page, I only created the linked instance for you guys to reproduce the bug and maybe help me solve it.
    Filp

    June 17, 2018 at 4:31 pm #973924
    Victoria

    Hi Filp,

    Best regards,
    Victoria

    June 18, 2018 at 10:19 am #974128
    fkmediaworks

    Hi Victoria,

    thanks for that. Unfortunately, the issue still persists :-(

    I’ve created a new All-in-One backup file, containing both your changes and Rikard’s suggestions, to enable further problem solving. Like I said in my initial post, feel free to try out/reproduce and then just reset to the provided All-in-One backup file.

    • This reply was modified 6 years, 5 months ago by fkmediaworks.
    June 19, 2018 at 5:17 am #974629
    Ismael

    Hi,

    Thanks for the update.

    The widget title is still set to “Monteserrat” when I added a new footer column.

    h1, h2, h3, h4, h5, h6, #top .title_container .main-title, tr.pricing-row td, #top .portfolio-title, .callout .content-area, .avia-big-box .avia-innerbox, .av-special-font, .av-current-sort-title, .html_elegant-blog #top .minor-meta, #av-burger-menu-ul li.montserrat {
    font-family: 'Montserrat', 'HelveticaNeue', 'Helvetica Neue', Helvetica, Arial, sans-serif;
}

    How can we reproduce the issue?

    Best regards,
    Ismael

    June 19, 2018 at 6:56 am #974636
    fkmediaworks

    Hi Ismael,

    yeah, the styles are still there – but they aren’t being used/displayed properly.

    Just compare the fonts in the (now buggy after the change) German version with the (still correct) English version. German was correct before you added the new footer column, now the fonts are all different (not just font-type, also color and more).

    It affects all elements – header, menu, content, footer, etc.

    Filip

    June 22, 2018 at 8:34 am #976140
    Ismael

    Hi,

    Thanks for the update. I still can’t reproduce the issue. This is what it looks on my end.

    Screenshot: https://imgur.com/a/zXTCpgM

    The title “Eriks Hotel” looks the same on DE and EN version. Both are using the “Montserrat” font.

    Best regards,
    Ismael

    June 22, 2018 at 8:59 am #976149
    fkmediaworks

    Ismael,

    I can’t view the imgur Link for some reason :-/

    Yes, the title seems to be the only element that is NOT affected – but everything else is – not seeing the forest due to all the trees? ;)
    I’ve put screenshots into the Dropbox link below – correct and wrong versions of both the content as well as the header (menu etc.). Maybe you’ll see the difference there – as I said, you could’ve compared the German and English version, it’s pretty obvious there as well…

    Thanks!

    June 24, 2018 at 11:36 pm #977238
    Ismael

    Hi,

    Thank you for the update.

    Yes, I can see it now. The “Font for your body text” settings in the General Styling > Fonts panel was set to “Standard” when I checked. I set it to “Montserrat”. I also tried to change other settings and see if this is going to revert the font back to “Standard” but it didn’t so I guess it’s working as expected.

    Best regards,
    Ismael

    June 25, 2018 at 9:22 am #977343
    fkmediaworks

    Oh geez – did I really overlook something THAT simple? :-o

    Thanks for the fix – that indeed solves the issue. It’s still weird this became an issue anyway – but thanks a lot for your assist! I was really becoming desperate…

    June 25, 2018 at 12:31 pm #977405
    Victoria

    Hi fkmediaworks,

    Glad it’s finally working for you :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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