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Posts
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This is a weird one. One page on our website loads like this:
I’m not sure why this is happening. We’re running WordPress 4.7 and the latest versions of all our plugins.
Here’s what I already tried:
- Deactivating all plugins
- Updating to the latest version of Enfold
- Switching from using an Enfold Child Theme to using a pure Enfold parent theme
- Deleting W3 Total Cache and all traces of it
- Looking for errors via WP_DEBUG_LOG – nothing seen
- Looking for errors via Firebug/Chrome Developer tools – nothing visible
The problem is still reproducible despite this. I can’t quite figure it out – I’d appreciate your help.
Thanks,
Matt
Ok! So. I’m still not sure what is happening, but it’s definitely based on the character count in the title. I tried this string for example, as a test:
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaIt instantly fails. If I reduce the A madness to just this:
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaIt works.
Can you guys reproduce this behavior on your end?
Hi,
Sorry for the late reply!
Sorry to hear that you are having issues. Can you please create a testing page where we can see the issue?
Best regards,
YigitHi,
I’m sorry but the test page doesn’t exist and the previous one looks ok.
Here’s the page that loads weird:
http://champlainconted.com/programs/aec/cisco-certified-network-associate/Best regards,
IsmaelHi,
Thanks for noticing this issue. I have tested your page and checked on my installation as well. Long page name is not an issue and the theme works fine with long page names.
This issue is happening on your installation because of a plugin conflict or a custom modification to the theme.
If you hide the breadcrumbs on the page that has the long name it will work just fine.
There isn’t enough space for the page name to fit in so due to a conflict with a plugin or custom modification it’s breaking the page.
A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHi Mod,
My website at domain izily-travel.com suddenly changes letter font and it looks unnormal. Could you please check for me how it is like that?
I dont know why, the same source code but today it automatically change the appearance in font.Regards,
Nhan NgoHi,
Glad you got it sorted. Please open a new ticket if you have more questions, we are happy to help :)
Best regards,
VinayPlease see the first post in this thread (blockquoted below), where I did those tests preemptively, knowing I’d be asked to do that. At the time, everything was fully up to date, WordPress, Enfold, plugins, etc. I even disabled plugins, stopped using a child theme, etc, etc. So unless something suddenly changed in WordPress 4.7.1 or 4.7.2 that fixed this, or Enfold changed in some way to fix this, I’m not sure why re-testing would heed different results. Plugins were eliminated and so was the child theme, so those were innocent as per my tests. Though, it is odd that you can’t seem to reproduce it. Anyway. I’ll see if I can revisit this in the future – workload is too high right now and I am able to circumvent this issue by avoiding massive page titles.
In any case, thanks for looking into this.
We’re running WordPress 4.7 and the latest versions of all our plugins.
Here’s what I already tried:
- Deactivating all plugins
- Updating to the latest version of Enfold
- Switching from using an Enfold Child Theme to using a pure Enfold parent theme
- Deleting W3 Total Cache and all traces of it
- Looking for errors via WP_DEBUG_LOG – nothing seen
- Looking for errors via Firebug/Chrome Developer tools – nothing visible
The problem is still reproducible despite this.
Hi!
We checked the previous page with the issue and it looks fine.
// http://champlainconted.com/programs/aec/cisco-certified-network-associate/
We’ll keep the thread open. If you can recreate the issue, please do it in the previous test page (http://champlainconted.com/kriesiat/).
Cheers!
IsmaelHi guys,
I reproduced the issue in Chrome Version 58.0.3029.110 (64-bit) and Firefox 53.0.3 (32-bit), specifically in the test page you requested: http://champlainconted.com/kriesiat/. See the video I included for the Chrome reproduction proof. I also tried once more disabling the plugins and switching back to the core Enfold theme rather than a child, no difference. So I’ve restored the child theme and all plugins.
Thanks,
Matt
Hi,
The test page doesn’t exist. Please re-create the issue on the test page so that we can inspect it.
Best regards,
IsmaelYes, if you just click on this link, you’ll get a 404. It’s a page that’s only visible to admins. Please see the credentials in the Private Content section. Once logged in, this URL will no longer return a 404 – you’ll see the page. (In the previous reply I included a YouTube video proving that I reproduced the bug.)
http://champlainconted.com/kriesiat/You’ll need to use the EDIT url directly to edit it, so I’ve included that too (the bug prevents access to the toolbar).
Hi champlainconted,
Are you getting any errors in your server log? If you would like to investigate the issue further, you need to enable debug
And send us the logs. Which php are you running?
Best regards,
VictoriaHi champlainconted,
All mb_* functions are provided by a PHP extension called Multibyte String, internal name mbstring
You probably don’t have the extension active or installed. On most Linux distros you can install the package php-mbstring to install and activate this extension.
It seems to be missing from the latest version of libapache2-mod-php7. To fix this install the php7.0-mbstring package:
sudo apt install php7.0-mbstringYou may need to restart Apache after this install.
Best regards,
VictoriaHi,
We’re glad that the problem is solved!
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
We’d also appreciate it if you can take a moment to review our theme if you haven’t already. https://themeforest.net/downloads
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you.
Thank you for using Enfold!
Sarah
- The topic ‘One page loads without its content (header's there, not much else)’ is closed to new replies.