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AuthorPosts
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October 6, 2020 at 4:37 pm #1250881
Michael Moore
GuestHi,
I recently purchased your Enfold Them for a customers website and I cannot get the personal token to work. Below is the information.Thank you!
October 7, 2020 at 5:21 am #1251015Hey Michael Moore,
Thanks, these permissions needed to be checked on that token, currently, its permission is not sufficient:
- View and search Envato sites (checked by default)
- View your Envato account username
- View your email address
- View your account profile details
- Download your purchased items
- Verify purchases of your item
- List purchases you’ve made
Best regards,
NikkoOctober 7, 2020 at 11:13 pm #1251227Nikko,
Those are the permissions I have checked. It does not work with those permissions. Please help! My customer is mad at me.October 9, 2020 at 4:55 am #1251615Hi laserblaze,
Please try to use this plugin: https://envato.com/market-plugin/
Or you can try to follow these steps to update Enfold manually (make sure to have a backup):
- Login to ThemeForest and download the Enfold theme.
- Right-click over the downloaded zip file and extract/unzip it.
- It should generate a new folder, open it and look for the enfold folder
- Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
- Log in to WordPress as and Admin.
- Install and activate a maintenance plugin and put your site in Maintenance mode.
- Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
- Click on the ADD NEW button.
- Click on the UPLOAD THEME button.
- Click BROWSE and choose enfold.zip file
- Click the INSTALL NOW button and switch to Enfold or your child theme.
- Remove the maintenance mode then deactivate and remove the maintenance plugin.
Best regards,
NikkoOctober 9, 2020 at 6:54 pm #1251745This reply has been marked as private.October 10, 2020 at 5:51 pm #1251919Hi laserblaze,
Please disable your caching plugin and CDN and try again.
Best regards,
VictoriaOctober 11, 2020 at 12:11 am #1251956It is a brand new install with NO caching Plugin or CDN. I still get the same error.
Please have someone look into the issue that is qualified and knows what they are talking about instead of guessing. I have a very irate customer on my hands because your Theme Token is NOT working.October 11, 2020 at 2:37 am #1251969Michael Moore
GuestDisregard! I finally figured it out on my own!
October 11, 2020 at 2:50 am #1251974Hi,
I’m glad this was resolved. If you need additional help, please let us know here.
Best regards,
Jordan Shannon -
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