Viewing 11 posts - 1 through 11 (of 11 total)
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  • June 19, 2017 at 5:06 pm #809877
    anristudio

    I used Catalogue element to create MENU page for a restaurant. After I updated to WordPress 4.8 catalogue element is blank, I cannot modify anything, however I still can see MENU page on the website. Is there a workaround or fix for this issue? Login credentials in private. Thanks in advance.

    Catalogue Element

    June 20, 2017 at 6:17 am #810170
    Rikard

    Hey onastvar,

    Thanks for the login details, I see the problem on my end too. Could you try to activate debug mode in order to see shortcodes and then copy/paste the shortcode to a new page to see if that helps please? http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Best regards,
    Rikard

    June 20, 2017 at 6:49 am #810199
    anristudio

    Thanks Rikard. I just tried on a new page i named it MENU-FIXED however still having same issue.

    June 21, 2017 at 9:17 pm #811164
    Yigit

    Hi,

    Seems like we are going to need to take a deeper look. Can you please post FTP logins here privately as well?

    Best regards,
    Yigit

    June 22, 2017 at 12:54 am #811253
    anristudio

    Thanks Yigit!
    Below are FTP login credentials.

    June 25, 2017 at 7:39 am #812614
    anristudio

    After more research and analyzing, reported issue is related to PHP version not version of WordPress. Catalogue Element does not work under PHP 7.1 I had to change my site back to PHP 5.6 and it works now. Please let me know when Catalogue Element is compatible with PHP 7.1

    June 25, 2017 at 12:54 pm #812645
    Victoria

    Hi onastvar,

    Thank you for sharing. Do you have a server log with errors that you could share with us, so that we could have a better picture of the issue?

    Best regards,
    Victoria

    June 26, 2017 at 6:26 am #812886
    anristudio

    Hi Victoria,

    I’m seeing the following line in error logs (which is repeated multiple times), I hope this helps:

    [Mon Jun 19 09:57:33.578321 2017] [fcgid:warn] [pid 4765] [client 192.168.1.14:51306] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘content’ in /var/www/clients/client14/web27/web/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 639, referer: http://mywebsite.com/wp-admin/post.php?post=583&action=edit

    Thanks

    • This reply was modified 7 years, 6 months ago by anristudio.
    June 26, 2017 at 12:32 pm #813014
    Victoria

    Hi onastvar,

    Thanks for the error text. But it seems to be working now, isn’t it?

    Best regards,
    Victoria

    July 1, 2017 at 9:45 pm #815435
    anristudio

    It’s working because I changed settings for PHP for this website. It only works with PHP 5.6 settings, if I switch back to PHP 7.1 it does not work. I wanted to use PHP 7.1 for this website because it is much faster than PHP 5.6. I have other website using PHP 7.1 with Enfold theme, however other sites do not use Catalog Elements feature.

    • This reply was modified 7 years, 5 months ago by anristudio.
    July 5, 2017 at 10:31 pm #816912
    Basilis

    Hi,

    That is really strange, we have fixed all the issues into php 7 that have raised.
    We will do ask our developers to take a look if something is not functioning as should and we will do report back

    Best regards,
    Basilis

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