Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 11, 2021 at 3:16 pm #1299694
    bachsinger

    After opening a catalog element that has been created one year ago, it does not show any content for editing. When I save the element again, the contents are deleted.

    • This topic was modified 3 years, 7 months ago by bachsinger.
    May 12, 2021 at 4:50 am #1299799
    Nikko

    Hi Bernd,

    Can you give us a link to the page mentioned?
    Also, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    May 12, 2021 at 8:44 am #1299855
    bachsinger

    Hi Nikko,
    are you sure to do this, because this is a livesite of a customer (winery) with a big online shop by WooCommerce.
    The attempt to save the element as a template and to create it new from this template doesn’t work.
    Securing the empty element meant that the content in the frontend had disappeared.
    The catalog element at the bottom left was recreated and working yesterday.

    Berst regards
    Bernd

    May 12, 2021 at 10:56 am #1299873
    Nikko

    Hi Bernd,

    I see, can you setup a staging site for us instead? so we won’t be able to touch your live site.
    Here’s a simple tutorial that you can follow: https://themeisle.com/blog/wordpress-staging-site/
    Also, please remove the login for the live site.

    Best regards,
    Nikko

    May 12, 2021 at 11:33 am #1299889
    bachsinger

    Hi Nikko,

    the clone is created.

    May 14, 2021 at 8:33 am #1300262
    Ismael

    Hi,

    A server error occurs whenever we try to open one of the catalogue item. The returned shortcode looks like this.

    [av_catalogue+lazy_loading='enabled'+alb_description=''+id=''+custom_class=''+av_uid='av-1zajfm2'+admin_preview_bg='rgb(241,+241,+241)+none+repeat+scroll+0%+0%'][av_catalogue_item+title='Nr.1+-+DORNFELDER+-TROCKEN+'+price=''+id='738'+link=''+target=''+av_uid='av-7dn00q']<span+style="color:+#993366;">[av_hr+class='invisible'+height='6'+shadow='no-shadow'+position='center'+custom_border='av-border-thin'+custom_width='50px'+custom_border_color=''+custom_margin_top='30px'+custom_margin_bottom='30px'+icon_select='yes'+custom_icon_color=''+icon='ue808'+font='entypo-fontello'+admin_preview_bg=''+av_uid='av-1xc7xcq']2019+-+Samtig,+kräftig,+fruchtbetont+(12,5%vol.)</span>[/av_catalogue_item][av_catalogue_item+title='Nr.2+-+Blauer+Portugieser+mild'+price=''+id='738'+link=''+target=''+av_uid='av-7wjare'+disabled='']<span+style="color:+#993366;">[av_hr+class='invisible'+height='6'+shadow='no-shadow'+position='center'+custom_border='av-border-thin'+custom_width='50px'+custom_border_color=''+custom_margin_top='30px'+custom_margin_bottom='30px'+icon_select='yes'+custom_icon_color=''+icon='ue808'+font='entypo-fontello'+admin_preview_bg=''+av_uid='av-1td9r0a']2019+-+Vollmundig+–+milder+Rotwein+(11,0%vol.)</span>[/av_catalogue_item][/av_catalogue]

    Please post the FTP details in the private field so that we can set the installation to debug mode. Or install this plugin.

    // https://wordpress.org/plugins/wp-debugging/

    Best regards,
    Ismael

    May 17, 2021 at 3:21 pm #1300766
    bachsinger

    Hi Ismael,
    here are the FTP details.
    What things are you going to do on the server?

    Best regards
    Bernd

    May 19, 2021 at 3:56 am #1301094
    Ismael

    Hi,

    Thank you for the inquiry.

    We set the builder to debug mode and checked the shortcodes. We noticed that the issue only occurs when there is an av_hr or separator/whitespace shortcode inside the catalogue item content, so we removed all instances of the shortcode inside the catalogue items. The catalogue elements are accessible again. Unfortunately, we are not yet sure why the issue occurs when the av_hr shortcode is added to the content.

    Best regards,
    Ismael

    May 19, 2021 at 12:09 pm #1301178
    bachsinger

    Hi Ismael,

    thank you for your competent help.
    I wish you every success in your troubleshooting.

    With kind regards

    Bernd Eisel

    May 20, 2021 at 4:03 am #1301276
    Jordan Shannon

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    May 27, 2021 at 3:37 pm #1302673
    bachsinger

    Sorry Jordan Shannon,
    but there is the same problem for the pages under the main Wines menu.
    Can you please tell me what to do?

    Best regards,
    Bernd Eisel

    May 27, 2021 at 5:21 pm #1302697
    bachsinger

    Hi Jordan,
    i have already solved the problem.
    Thank you and I would close the topic.

    Best Regards

    Bernd Eisel

    May 28, 2021 at 6:51 am #1302754
    Nikko

    Hi Bernd Eisel,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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  • The topic ‘Catalog element shows no content.’ is closed to new replies.