Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • June 10, 2020 at 11:55 am #1221148
    stickleback6

    Hi… I have the cart icon third option activated, but the cart is not showing in the menu….

    I’ve inherited this site and there are a lot of plugins I’ve deactivated – they didn’t appear to be doing anything – and right now the shop is invisible to anyone not an admin – but even when I opened it up, the icon still failed to display…

    any help would be much appreciated….

    Thanks

    June 10, 2020 at 11:56 am #1221149
    stickleback6

    ooops

    June 10, 2020 at 11:58 am #1221150
    Yigit

    Hey,

    When I go to your custom login page I get “Sorry, your request cannot be accepted.” and when I try /wp-admin, I see a fatal error which should not be there since you are using the latest version of Enfold.

    Could you please post FTP logins here privately as well so we can look into it?

    Cheers!
    Yigit

    June 10, 2020 at 12:08 pm #1221158
    stickleback6

    Sorry . I don’t have access to the ftp- we are still waiting for the other agency to allow us to transfer the domain and hosting…

    I’ve deactivated yet another plug in which should let you in at wp-login.php

    Please take a look and let me know

    Thanks

    June 10, 2020 at 1:55 pm #1221191
    Yigit

    Hi,

    Now I am getting “Sorry, your request cannot be accepted.” when I go to /wp-login.php. If you have some sort of IP restriction, please temporarily disable it as well.

    I am no longer able to see fatal error message which is needed to fix the issue. We could try debugging from backend using plugins however in case something goes wrong, we would need FTP logins to fix. If this is not a huge deal for you, I would suggest we wait for FTP logins. Otherwise, we can give it a try using debugging plugins. Your call :)

    Best regards,
    Yigit

    June 10, 2020 at 1:59 pm #1221193
    stickleback6

    Wow… yes – another plug in IP Block

    honestly – there were so many layers of plug ins I’m surprised any one could ever get in!

    No disabled….

    June 10, 2020 at 1:59 pm #1221194
    stickleback6

    Wow… yes – another plug in IP Block

    honestly – there were so many layers of plug ins I’m surprised any one could ever get in!

    Now disabled….

    June 10, 2020 at 2:14 pm #1221200
    Yigit

    Hey,

    Issue seems to be related to “ASM Valora para WooCommerce” plugin. Shall we try de-activating it for testing purposes?

    Regards,
    Yigit

    June 10, 2020 at 2:44 pm #1221211
    stickleback6

    Please feel free to run whatever tests you need to run… I have tried deactivating that plug in – and it’s sister from ASM – neither made the cart icon appear.

    These are two plugins from the courier service and are related to the live shipping calculations – so I’m going to need them… but a priori they do not appear to be causing the problem – perhaps your testing will confirm.

    Thanks

    June 10, 2020 at 5:37 pm #1221278
    stickleback6

    I am so sorry for wasting your time…. look what I found within another plug in!!!

    .cart_dropdown {display: none !important;}

    That does it… I’ve actually left it hidden for the time being as I need the client to check all pricing and get the shipping sorted out… this is the problem with inheriting sites – I have disabled about 15 plugins that were either doing nothing, or were doubling up work another was doing…

    Thank you for your help – I hope not to bother you again for a while!

    Steve

    June 11, 2020 at 7:25 am #1221553
    Rikard

    Hi Steve,

    Great, I’m glad that you found the problem and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.