Cart Icon not displaying items in basket on hover

Hey dweddell,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi dweddell,

Thanks for giving us admin access.
I have checked it but I could not find out what causing it.
There’s a js error that is caused by WooCommerce Stripe Gateway but after deactivating the plugin for few seconds and testing it, it does not seem to be the cause of the issue.
Can you try to create a staging site for us? basically it’s a clone or duplicate of your live site placed on your subdomain (so it is still in the same environment) for the purpose of testing.
We’d like to further investigate on the issue without affecting your live site, here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/
After making that, please give us both admin credentials and FTP access for the staging site.

Best regards,
Nikko

Hi Duncan,

Can you please share credentials for the staging website?

Best regards,
Victoria

Hi Duncan,

Thank you.

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

Best regards,
Victoria

Hi Duncan,

Thanks for giving us admin access.
The problem is caused by the .htaccess (majority in there is generated by SG Optimizer)
I have deleted that file, then go to Settings > Permalinks and save, just to recreate the .htaccess file.
And it seems to work properly now on the staging site :)

Best regards,
Nikko

Hi Duncan,

We’re glad that we could help :)
Let us know if you need further assistance on your live site.

Best regards,
Nikko