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  • March 29, 2017 at 5:10 pm #768931
    jacopovals

    Hi there,
    When I upload an image I can upload it to the media library, but when I insert it if I choose “real size” (or “real dimensions”, I don’t know how is it in english) the image doesn’t appear either in the modification page and the final page. If I choose another size it works perfectly, but “real size” is the one I need!
    My Enfold is updated to last version (4.04), I tried to change theme and the other theme works, I tried to deactivate all the plugins, everything was usefull. I’ve also tried to look at old topics but nothing suggested there worked.
    Pleas help!
    My website is: http://www.netechgroup.it
    If needed I can create new login credentials

    Thank you very much

    • This topic was modified 7 years, 8 months ago by jacopovals.
    April 1, 2017 at 11:38 am #770293
    Rikard

    Hey jacopovals,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please specify how we can reproduce the error.

    Best regards,
    Rikard

    April 1, 2017 at 1:00 pm #770308
    jacopovals

    Hi Rikard,
    thanks for your help. I’m sending you the login so you can acces to the site.
    To test the problem please go in the Article section. I’ve create for you a post called “Test post”. Inside you can find the instructions!
    Thanks, let me know

    April 4, 2017 at 4:57 pm #771867
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    April 5, 2017 at 12:53 pm #772477
    jacopovals

    Hi,
    tried to cancel and reinstall the theme and didn’t worked.
    Beside that, the problem was there either when I was using the version 4.02 and the 4.04, so I guess it’s not a problem of corrupted file.
    Please help :)

    April 5, 2017 at 6:44 pm #772738
    Andy

    Hi,

    does this happen when using a default WP theme as well? please let us know about your results. You might need to reinstall your WordPress.

    Best regards,
    Andy

    April 5, 2017 at 6:47 pm #772743
    jacopovals

    No, default theme works perfectly with images.
    I really don’t know what it could be

    April 5, 2017 at 6:52 pm #772748
    Andy

    Hi,

    are we allowed to switch theme and test it? as well as deactivating all your plugins temporarily?

    Best regards,
    Andy

    April 5, 2017 at 7:10 pm #772764
    jacopovals

    Hi Andy,
    thanks for your real time answer.
    Yes please, be my guest and do whatever you need. Just let me know when you have finished.
    Thanks

    April 7, 2017 at 8:13 pm #774165
    Andy

    Hi,

    I switched to a default WP theme and the same issue is happening there: http://imgur.com/a/DTTtE

    Look inside your Media Libraries and you’ll see that no images gets previewed. That’s the problem. Maybe your WP installation is corrupt, so go ahead and reinstall it.

    Best regards,
    Andy

    April 10, 2017 at 1:20 pm #775444
    jacopovals

    Ok, Ill’ try that and let you know
    Thanks for your help and your work!

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