Viewing 4 posts - 1 through 4 (of 4 total)
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  • May 31, 2017 at 11:30 am #801948
    verena_1992

    I have the same problem again as 3 weeks ago.
    https://kriesi.at/support/topic/theme-upgrade-doesnt-work-4-0-5/

    no I can’t update the theme from 4.0.5 to 4.0.7
    additionally i can’t upload files or install plugins

    can you please help me again, i don’t know what the problem is.

    thanks, all the best verena

    June 1, 2017 at 6:37 am #802359
    Rikard

    Hey verena_1992,

    Please try running this plugin in order to clear WordPress transients: https://wordpress.org/plugins/transients-manager/

    If that doesn’t help then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    June 14, 2017 at 11:28 am #807911
    verena_1992

    hi,

    i can’t install the plugin as i always get an error.

    when I try uploading or updating something i always get the error: verzeichnis kann nicht angelegt werden.

    can you please help me.
    thanks verena

    June 14, 2017 at 8:03 pm #808184
    Victoria

    Hi verena,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

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