Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 6, 2019 at 7:42 pm #1125215
    DaWeb

    Hello,
    on my website https://umetne-jelke.si I have installed Enfold theme 4.5.4 and I want to update theme to 4.5.7 but i can’t get an automatic update. I also try with “check manually” throuh Enfold settings and I can’t get any updates. Also the API key is possible to check purchases,username and email. (We checked the token on 2019/08/06 15:26 and we were able to connect to Envato and could access the following information:) Any advice what to do?

    August 7, 2019 at 12:58 pm #1125494
    Rikard

    Hey dadisk8,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 8, 2019 at 9:02 am #1125833
    DaWeb
    This reply has been marked as private.
    August 8, 2019 at 12:36 pm #1125923
    Rikard

    Hi,

    Thanks for that, I see the same thing on my end. I’m not sure if cache could be causing the problem, but please try to clear all caches from WPRocket and leave it deactivated to see if that helps. If not then please try to disable all plugins temporarily to see if there is a conflict coming from any of them.

    Best regards,
    Rikard

    August 9, 2019 at 3:31 pm #1126246
    DaWeb

    Hi Rikard,

    I try to clear cache and deactivate plugins but it is the same. Is there any other possibiliti to update theme?

    Kind regards,
    Daniel

    August 9, 2019 at 3:36 pm #1126248
    Jordan Shannon

    Hi,

    You can try updating via FTP.

    Theme update

    Best regards,
    Jordan Shannon

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