Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • January 27, 2025 at 5:42 pm #1475872
    scottsteve

    I get this message when I try to update Enfold.
    “An error occurred while updating Enfold: Could not move the old version to the upgrade-temp-backup directory.”
    I have searched the forum and followed applicable device.
    The settings on my upgrade-temp-backup directory and its subfolder, themes, are correct – 755

    I am able to update plugins, just not the theme.

    January 28, 2025 at 6:45 am #1475900
    Ismael

    Hey scottsteve,

    Thank you for the inquiry.

    You might need to update the theme manually via FTP if the automatic update is not working on your server. Please check the following documentation for more info: https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    January 28, 2025 at 7:59 pm #1475941
    scottsteve

    Thank you, Ismael.
    Is there something different about the way the Enfold theme updates?

    I use this theme on quite a few sites.
    There is one site I have that I can’t auto-update but I am able to manually update it by uploading the theme via the WordPress dashboard.
    It is on a host that many of my other clients use and they have no problems.

    For this particular site that I am asking you about, I can’t even upload the theme via the Dashboard.
    I haven’t tried the FTP way and I can’t imagine that it won’t work but I’m wondering what is going on.
    This is a different host than I usually use so I can’t speak to whether I can easily update Enfold but other themes seem to update with no problem.

    Is there something different going on with the upgrade-temp-backup directory with Enfold that doesn’t happen with other themes?
    Would re-generating the token work? (Note that it has not helped with my other site that won’t update but that gives me a different error.)
    Is there something I need to ask the hosting company to look at?

    Thank you.

    January 29, 2025 at 5:18 am #1475950
    Ismael

    Hi,

    Thank you for the update.

    We can’t be entirely sure what’s causing the issue. It could be a server configuration or a plugin conflict. Did you install a security plugin? Try disabling it temporarily, then update the theme. If that doesn’t work, you may need to proceed with the manual update. Let us know how it goes.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.