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Hi – I’ve just inherited a site that I am trying to work on… it has the Enfold theme, but there is no option to update and no advanced builder option when I open the pages…. is there any way for you to check if the theme is legit – it’s on http://lacartuja.wine
I need to move forward, so if I have to buy a new copy of the theme I will, but there is a child theme – will that be untouched?Hey Steve,
Thanks for contacting us!
I am getting “Sorry, your request cannot be accepted.” message when I go to your login page.
I believe it is legit but it is an older version 4.4.1 which is not compatible with your WordPress version. Currently the latest version is 4.7.5. If you purchase a license and update the theme (child theme will not be affected, only parent theme will be overwritten), you should not have any issues using the theme and Advanced Layout Builder.
In case you run into any issues after updating the theme, you can register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum and we will gladly look into it :)
I hope that helps! Let us know if you have any other questions!
Regards,
YigitHi Yigit….
That’s what I have done – I’ve bought a new version of the theme and have added the key and everything appears to be working correctly
Thanks for the prompt response….
I posted on the support forum once I’d bought – I’ll run over there and update so you don’t waste time duplicating answers – thanks
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