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  • #1167978

    I’m unable to update the logo from the default enfold logo. I’ve uploaded a new logo in both the ‘theme options’ as well as the ‘header > transparency options’.
    When viewing the site, and inspecting the logo element, it reads <img src="http://kriesi.at/themes/enfold-coming-soon/files/2014/09/logo_coming_soon-80x80.png" alt="" />
    Any thoughts on why my logo is not showing? (I’ve tried viewing in multiple browsers in private mode.)

    • This topic was modified 5 years ago by PeterE.
    #1168019

    Hey PeterE,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1168033

    Having some trouble with the plugin, login details below.

    #1168049

    Hi PeterE,

    Thanks for providing admin access.
    The reason it’s not appearing is because that one can be edited in the page. :)

    Best regards,
    Nikko

    #1168084

    Doh! Can’t believe I missed that, lol. Thanks for your help Nikko :)

    #1168087

    Hi PeterE,

    No worries, just glad we could help :)
    Thanks for using Enfold and have a great weekend!

    Best regards,
    Nikko

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Can't update site logo’ is closed to new replies.