Cant update my Enfold theme > Forbidden

Viewing 6 posts - 1 through 6 (of 6 total)

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Posts
January 25, 2019 at 10:48 am #1058599

centrumvanbinnenuit
Participant

Hi Support,

I cant update my enfold theme from 4.5.2 to 4.5.3.

I get an error with reason: Forbidden. I have send the link below.

Can you help me out?

Kind of regards,

Cheryl

January 26, 2019 at 9:57 am #1059065

Rikard
Keymaster

Hey centrumvanbinnenuit,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 26, 2019 at 9:21 pm #1059250

centrumvanbinnenuit
Participant

Hi Rikard,

See my login information below.

Thank you.

Kind of regards,

Cheryl

January 30, 2019 at 10:15 am #1060409

Ismael
Moderator

Hi,

Thanks for the update. The envato token is verified now. Can you try updating again?

Best regards,
Ismael

January 30, 2019 at 1:31 pm #1060475

centrumvanbinnenuit
Participant

Hi Ismael,

I still get the same error: Forbidden.

Regards,

Cheryl

January 31, 2019 at 1:23 pm #1060960

Ismael
Moderator

Hi,

Thanks for the info. Have you tried doing the update on the browser’s incognito mode?
If it doesn’t work, try this suggestion: https://kriesi.at/support/topic/an-error-occurred-while-updating-enfold-download-failed-forbidden/#post-1060546

Or post the WP and FTP details in the private field so that we can debug the issue.

Best regards,
Ismael
Author

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Viewing 6 posts - 1 through 6 (of 6 total)

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