Tagged: ALB, avia layout builder
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AuthorPosts
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July 10, 2019 at 12:28 pm #1117405
I can’t see the top toolbar or the CMS left side menu when I’m editing a page with Avia Layout Builder.
Just wondering if this is a problem anyone’s seen before and if there’s an obvious solution or course of action?
Many thanks in advance,
DaveJuly 10, 2019 at 12:48 pm #1117417Hey davidjrfoster,
Try disabling all active plugins to see if the issue resolves. You also my want to check you user rights to see if its really admin.
Best regards,
Jordan ShannonJuly 10, 2019 at 12:55 pm #1117426Hi Jordan,
Thanks for the quick response.
Just disabled all plugins and checked that I’m logged in as an admin and the problem still persists.
Any other ideas?
Thanks,
DaveJuly 10, 2019 at 1:16 pm #1117455Hi,
Check with your host to see the PHP version you’re currently running. Same with other topic.
Best regards,
Jordan ShannonJuly 10, 2019 at 2:38 pm #1117477Hello again Jordan,
Just done that – the version is 3.2.7.
Kind regards,
DaveJuly 10, 2019 at 7:42 pm #1117552Hi Dave,
Could you please attach some screenshots of the issue?
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaJuly 10, 2019 at 8:07 pm #1117570Hi Victoria,
I don’t see where to add an attachment but I have a screenshot ready if you can help with that.
I’ve included a temporary login link below.
Many thanks,
DaveJuly 10, 2019 at 8:16 pm #1117575Hi Dave,
Best regards,
VictoriaJuly 10, 2019 at 8:21 pm #1117581Hi Victoria,
Hmm…I’m not getting the dark areas basically – the sidebar menu on the left and the toolbar at the top.
But that’s encouraging as it suggests there’s some sort of problem on my machine or with my user settings. Any suggestions?
What are you using for the screenshot link by the way?
Kind regards,
DaveJuly 10, 2019 at 8:46 pm #1117593Update:
I changed my admin user color scheme to something else and then back to the default and now all seems to be back to normal. The interface as well as the revisions feature. I’m not sure if the change I made did anything or that it merely coincided with you fixing something but anyway, all seems ok now.
Thanks for your assistance,
DaveJuly 11, 2019 at 6:39 am #1117684Hi,
I’m glad this was resolved. If you need additional help, please let us know here in the forums.
Best regards,
Jordan Shannon -
AuthorPosts
- The topic ‘Can't see WP header toolbar or left side menu when using Avia Layout Builder’ is closed to new replies.
