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Posts
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Hi!
I can’t see my images in my library after updating WordPress, and I can’t even upload new images
so can you please help me with this… thank youHey AMVTECNOLOGIA,
Please, may you provide to us your website link to access the dashboard?
Best regards,
John TorvikHi,
Thanks for that, though the login details are not working. Could you check and verify please?
Best regards,
RikardHi!
I’ve just check the WordPress login details, and they are correct,
Im sending the login details again in private.Thank you
Hi,
Thanks for that, those details work. I can see your media library if I select list view, please see private. There are a few files at the beginning of the list which seem to not have titles, could you try to delete them to see if that is the problem?
Best regards,
RikardHi Rikard :)
Im having the following problems with my Enfold theme:
1. I can’t upload any images to my library.
2. I can’t erase or delete any image from the library.
I select the library in List mode and try to erase the images without titles, but I couldn’t.This error in my library happened since I updated the wordpress.
Hi AMVTECNOLOGIA,
Which php are you running?
https://www.cloudways.com/blog/how-to-fix-common-wordpress-issues/ – the last issue on media library. Were there any changes on the server?Best regards,
VictoriaHi Victoria,
Im running the 5.6 php version.
Yes I made some changes in my server, I increase the:
memory_limit to: 368M
post_max_size to: 32M
upload_max_filesize to: 64MThank you for the link, I’ve try all of those possible solutions and still nothing :(
I can’t upload any images to my library.Hi,
Please, disable all the plugins and the Enfold to check if this problem is caused by some plugin or our theme.
Best regards,
John TorvikHi John,
I just disable all the plugins and the Enfold theme, but the problem with the library persist.
Hi,
1.) The “WP_MEMORY_LIMIT” is still set to 64MB. Please set it to 128MB or higher.
// https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
Gracias por crear con WordPress. | Memoria: 47.25 de 368 MB (13%) | LÍMITE WP: 64 MB | IP 107.180.41.246 (a2plcpnl0935.prod.iad2.secureserver.net) | PHP 5.6.30 @64BitOS Versión 4.8
2.) The media library is accessible if it set to “List” instead of “Grid”.
// http://www.amvtecnologia.com.ve/wp-admin/upload.php?paged=1&mode=list
3.) There’s an issue with the image upload because of the following error.
async-upload.php Failed to load resource: the server responded with a status of 403 (Forbidden)
Please ask your hosting provider to correct the file and folder permissions of your installation.
Best regards,
IsmaelHello Ismael
Ok thank you, I just did does 3 recommendations.
My hosting provider told me that they just gave the file the permissions… can you please check
cause Im trying to upload images to my library, but nothing happens.Hi,
This article ought to help you: http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/
Best regards,
John TorvikHi John,
Thank you for the link, but it wasn’t helpful, I still can’t upload any images to my library
and it’s been a week since this problem, and my client is going crazy :(Hi,
I can still see the same error.
async-upload.php Failed to load resource: the server responded with a status of 403 (Forbidden)
Please forward the error to your hosting provider then ask them for the error log file. We would like to check it.
Best regards,
IsmaelHello Ismael,
Yes, they told me this is the error:
[17-Jun-2017 18:14:50 UTC] PHP Warning: require(/home/vazquez2017/public_html/wp-includes/load.php): failed to open stream: No such file or directory in /home/vazquez2017/public_html/wp-settings.php on line 19
[17-Jun-2017 18:14:50 UTC] PHP Fatal error: require(): Failed opening required ‘/home/vazquez2017/public_html/wp-includes/load.php’ (include_path=’.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php’) in /home/vazquez2017/public_html/wp-settings.php on line 19
Hi AMVTECNOLOGIA,
You should check if the file /vazquez2017/public_html/wp-includes/load.php is there and what are the permissions for it.
Best regards,
VictoriaHi Victoria :)
Yes I found the file in: public_html / wp-includes / load.php
The file permissions are in 644, I change them to 744 and to 755 but still can’t upload images to my library.Im sending you in private content my FTP and WordPress logins so you can enter and see.
thank you
Hi,
We deactivated the Enfold theme and activated a default theme temporarily but the issue still exists so it’s not theme-related. Please contact your hosting provider for more info.
According to this stack overflow thread, it’s a database issue.
// https://wordpress.stackexchange.com/questions/261686/failed-to-open-stream-no-such-file-or-directory
NEW INFO: Tried the same WP 4.7.3 install in another subdirectory but using a NEW db–no problem. Using the old db is the issue. NEW QUESTION: Can I get all post / page / comment info from the old db and put it into the new, so I don’t have to rebuild the entire blog? Thanks for any help! – jomar Mar 28 at 22:25
yes. You can. go to the old site and go to tools “export” then go to the new site and go to tools “import”. You’ll have to install a quick plugin in the process, but it’s part of the wizard – rudtek Mar 28 at 22:31
Best regards,
IsmaelIsmael you are amazing!
Thank you, I did what you recommended and it worked perfectly!
you saved my life!Thanks again :D
Hi,
Great, glad we could help :-)
Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardWe’ll close this thread now, but feel free to open a new one if you have other questions or issues.
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
We’d also appreciate it if you can take a moment to review our theme if you haven’t already. https://themeforest.net/downloads
Thank you for using Enfold.
Cheers!
Sarah
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