Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 27, 2018 at 2:10 pm #990712
    Camineet

    hi support team,

    hope you’re doing well. i need to ask for help.

    i have purchased enfold and layerslider wp.

    i have registered layerslider wp using my purchase code for it.

    and i have imported some premium templates from the layerslider template store.

    none of these premium templates from the layerslider template store can be saved.

    here are links to screenshots of the save failure and status page of layerslider.

    https://ibb.co/cifZR8
    https://ibb.co/mDtXDo

    i cannot find any way to update layerslider in order to resolve the 1st red error message. and i do not have the knowledge of how to resolve the non-standard installation location problem.

    can you help?

    many thanks,

    July 27, 2018 at 8:26 pm #990836
    Camineet

    need help please

    July 28, 2018 at 5:13 am #990878
    Camineet

    hi support team,

    i need help with this please. i can provide my enfold purchase code. not sure why i’m not getting a reply, but i need help as soon as you are available please.

    many thanks,

    July 28, 2018 at 6:25 am #990885
    Rikard

    Hi Camineet,

    So you have a separate license for LayerSlider? If so then you will have to deactivate the bundled version first, you can do so under Enfold->Layout Builder.

    If you should need any further help on the topic then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    July 28, 2018 at 6:49 am #990895
    Camineet

    thanks for your reply.

    after my original post, i have deactivated the bundled plug-in.

    and i have downloaded and installed the layerslider plug-in separately. after downloading the layerslider plugin separately, i checked to see that it is already activated from when i previously activated it with my purchase code.

    now that i have installed the layerslider plug-in separately, there are no longer any red messages in the layerslider system status page.

    i then imported a layerslider slider from the template store to check again if i can save any changes or even save without making any changes. i still cannot save any slider template imported from the layerslider template store. clicking “save” still results in an error message.

    here’s my wp-admin login details in the private section

    thanks for your help

    July 29, 2018 at 11:46 am #991038
    Camineet

    hi i realize it’s Sunday, so i’m guessing you guys aren’t working today.

    but can you please take a look at this problem as early as possible on Monday?

    i’m in Asia, and want to resume working on my site Monday if at all possible. my Monday afternoon is your Monday morning if you guys are in eastern Europe. so if you can start looking at this problem as early as possible Monday, i’d really appreciate it.

    many thanks,

    July 30, 2018 at 7:45 am #991428
    Ismael

    Hi,

    Thanks for the update.

    Could you give us access to the layer slider templates so that we can upload it and see the error? Use dropbox or any file sharing site.
    I also noticed that there is a slider called “LayerSlider v6”. Is it one of the templates?

    Best regards,
    Ismael

    July 30, 2018 at 8:03 am #991432
    Camineet

    hi thanks for your reply.

    the “LayerSlider v6” you mentioned is a template downloaded from the layerslider template store found on the layerslider page within my wp at josephsbs.com. if you open the slider on josephsbs.com/wp-admin/ and then try to save it with or without making changes, you will find that the save fails.

    i have exported and uploaded the slider here

    https://filebin.net/j0ww2ohda906ttkh

    many thanks,

    • This reply was modified 6 years, 3 months ago by Camineet.
    July 30, 2018 at 2:59 pm #991533
    Camineet

    hi can i trouble you guys to try working on this problem again today? i’d really appreciate it.

    many thanks,

    July 30, 2018 at 5:01 pm #991594
    Victoria

    Hi Camineet,

    You might want to write to the Layer Slider support as well, maybe they can help you with this.

    Can you please check server log for error?

    Best regards,
    Victoria

    July 31, 2018 at 3:37 pm #991959
    Camineet

    *nevermind, ​my host has just now reported to me that this problem related to modsecurity, which i have disabled and it resolves the problem.

    August 1, 2018 at 7:34 am #992206
    Ismael

    Hi,

    Great! The “mod_sec” rule is indeed creating a lot of issues on WordPress these days. Thanks for the info. :)

    Best regards,
    Ismael

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