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Hello,
My website was built years ago by a web designer whom I now cannot reach anymore (hasn’t answered emails or phone calls since she finished building the website and got paid…). I’m now the website admin and would like to update the version of Enfold. The version I have on my wordpress website is 4.4.1. I do not have the web designer’s login credentials to themeforest/envato market or for kriesi.at, if she ever registered. This is why I don’t know the purchase key in order to register for your support forum.
I contacted Envato Market and they said that since I can’t contact the web designer, the only option they can think of is to buy the theme again myself.
I will attach the information I do have in the hope that you can assist me in coming closer to updating the theme. Thank you very much!Hey Avinoam,
Please install the Envato Market plugin: https://www.envato.com/lp/market-plugin/, insert your API key in the plugin settings, and check the Theme tab for the update. API keys are replaced with Personal Tokens a couple of years ago so I’m not sure if that’d work but with the information you have, that is the only way to update the theme without having to purchase a license if it works.
If that doesn’t work, I’m afraid you’re going to need to purchase a new license.
Best regards,
Yigit
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